Desktop Support Technician

Stream-Flo Industries Ltd. is currently seeking a full-time permanent Desktop Support Technician to join our team in Edmonton, AB.

As a Desktop Support Technician, you will be responsible for providing technical assistance and support to our employees, ensuring the smooth operation of computer systems, and resolving hardware and software issues.

Key Position Functions:

• Respond to and resolve user requests and issues via phone, email, or in person.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Troubleshoot and resolve hardware, software, and network problems.
• Assist with the setup and deployment of new computers and equipment.
• Perform routine maintenance and updates on computer systems.
• Document issues and resolutions in the ticketing system.
• Provide support for remote users.
• Collaborate with other IT team members to ensure seamless operations.
• Create both end-user and IT documentation for simple procedures.
• On a rotating shift basis, provide 24x7 telephone support to local and remote users via On-Call cell phone.
• May travel to remote office locations to provide on-site support.

Preferred candidates will possess a combination of the following:

• Diploma from a recognized technical school.
• Good working knowledge of modern Windows operating systems.
• Good understanding of Microsoft Windows networking concepts including Active Directory.
• Previous experience in a customer service or technical support role is an advantage. 1 to 2 years experience is preferred.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to new technologies and processes.

What Stream-Flo offers YOU:

• Competitive compensation package, including a RRSP match program, profit sharing program, dental care, vision care, and extended health care
• Job security: have peace of mind working for a stable company that has been in business for over 60 years!
• Flexible work hours available after 6 months of employment
• The chance to work for a global leader while enjoying the benefits of a privately-owned business
• A team-first positive working environment where ingenuity and entrepreneurial thinking are rewarded with career advancement opportunities

Work Conditions:

• Monday to Friday, 8 hour days
• On a rotating shift basis, provides 24x7 telephone support to local and remote users via On-Call cell phone.
• Flexible work hours available after 6 months of employment

Stream-Flo Industries Ltd. is a privately owned and operated Canadian manufacturer of wellhead, production gate valve and check valve equipment. Since our inception in 1962, we have become a recognized leader for our superior technology, innovative designs and top quality products.

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• Profit sharing
• RRSP match
• Tuition reimbursement
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call
• Weekends as needed

Work Location: In person