Business Analyst II

Position Status: Full-Time Temporary (This position lasts not later than April 3, 2026)
Department: Water Services
Employee Group: Teamsters Local 31
Location: 4515 Central Boulevard, Burnaby
Salary Range/ Wage Rate: PG T30 $3,946.90 - $4,674.08 bi-weekly

Our Water Services Department is seeking a Business Analyst II who will support staff in Water Services to deliver on continuous improvement actions.

You are: A proactive self-starter and change agent with a continuous improvement mindset, focused on optimizing business processes and leveraging data analysis. Experienced in Lean Six Sigma methodology and reporting. Skilled in data management, analytics, and visualization to drive data-informed decisions in a government environment. Curious, detail-oriented, and passionate about uncovering root causes behind inefficiencies and challenges. Strong facilitation skills to guide discussions on business-critical objectives and apply Lean Six Sigma tools to create solutions aligned with the Water Services’ strategy.

This role:

• Coordinates strategic and tactical business and business systems planning for client departments; defines the process and criteria; provides specialized advice on planning activities using internal and external resources; evaluates plans and recommends changes; coordinates major projects to effect the re-design of business processes.
• Assists a superior in workload planning, project scheduling and the development of corporate information technology plans including operational standards; negotiates contract terms with suppliers; provides post-system implementation reviews in an audit capacity, as required.
• Assesses business plans or coordinates business systems planning, in client departments; provides advice regarding technologies and business processes; identifies priorities, resource requirements and opportunities for application of technologies and business improvement; gathers and analyzes data; documents current and alternative business processes using tools such as Minitab.
• Acts as project manager for continuous improvement projects and for the development of business processes, information systems and implementation of technology; documents requirements, prepares business cases, conducts feasibility studies, and analyzes cost effectiveness; prepares requests for proposals, selects suppliers and monitors post-implementation performance.
• Acts as project manager in the development and implementation of large-scale management systems for utilities; documents requirements; prepares business cases and requests for proposals; selects consultants, negotiates contract terms and monitors progress; performs workload planning and scheduling for the development, implementation and maintenance of the systems; liaises across the utility and with consultants to improve management system tools and work processes; coordinates and advises on utility financial management and business planning.
• Acts as a liaison between client departments and contractors; assists in the resolution of service problems and issues; provides advice and guidance to other staff engaged on projects of less complexity.
• Prepares reports and makes presentations related to the work performed; conducts product and market research to maintain up-to-date knowledge of developments in the information technology industry.
• Performs related duties as required.

To be successful, you have:

• University graduation at the Bachelor's level in computer sciences, business or engineering plus considerable related experience in business/management systems analysis, systems planning, and/or in an engineering environment; or an equivalent combination of training and experience.
• Thorough knowledge of business and business systems planning principles, methods and standards.
• Thorough knowledge of problem definition and analysis related to business processes and systems planning.
• Thorough knowledge of the principles and practices of administrative management and project management.
• Considerable knowledge of information technology components, processes and developments related to the work performed.
• Considerable knowledge of the functions of departments served and their requirements in information technology.
• Considerable knowledge of departmental policies and procedures.
• Proficiency with Minitab, MS Suite of applications including PowerBI, SQL and dashboard development is preferred.
• Ability to document, analyze and assess a variety of information, identify priorities and resources and propose alternative business processes.
• Ability to act as project manager regarding the development and implementation of systems.
• Ability to assist in the development of corporate standards and to perform other administrative tasks related to the work performed.
• Ability to establish and maintain effective working relationships with a variety of internal contacts and to provide advice and assistance on matters related to the work.
• Ability to communicate effectively orally and in writing and to present proposals in non-technical language.
• Ability to perform assigned duties under minimum supervision.
• Ability to write scripts to automate tasks is an asset.
• Lean Six Sigma and Project Management certification is an asset.