Support Team Lead

We are looking for a Support Team Lead. You will be working across a varied range of technologies. You will help to problem solve, develop, test, and deliver solutions across the .NET/ C#/ JavaScript/ MQ technology stacks. You will play a pivotal role in ensuring client solutions are fit for purpose and use your technical expertise to move existing solutions forward as client requirements change/evolve.

RESPONSIBILITIES

• Taking clients conceptual ideas translating them into technical solutions
• Advising clients on the best approach to the small changes they require
• Getting to the root of a diagnosis for a bug quickly
• Communicating with client business team and technical teams directly to source further information to make decisions on bug fixes or small changes
• Performing reviews of solutions for technical audits and to give recommendations for change
• L2 or L3 Support of Production applications (some are based on Documentum stack)
• Analyze and resolve tickets in coordination with the L1 Support team
• Monitor and maintain applications, analyze applications' health and performance
• Implement features and functionality for major and minor releases of applications in scope
• Database Operations
• Ensure that tasks are executed on agreed time, cost, and quality constraints following the release calendars and support SLAs
• Collaborate with the application and project management teams that build and manage the applications running on top of the CI/CD platforms
• Responsible for ensuring adherence to Security and Compliance policies and procedures
• Make improvement proposals to increase the efficiency of support processes, of application maintenance/testing/deployment; how to increase the level of automation and level quality of application support
• Work with multiple product vendors to address bugs and perform Root-cause analysis

REQUIREMENTS

• Excellent communication skills in English both written and spoken
• Experience of working between multiple tasks in parallel
• Ability to learn new solutions and new technologies quickly
• Ability to be able to communicate with non-technical people about technical solutions
• Effective troubleshooting and problem-solving skills to provide the ability to get quickly to a solution
• Experience of a continuous integration environments
• Experience of design patterns e.g. IOC, MVC
• Some experience with Web Servers (IIS)
• ASP.NET C#, IBM MQ, SQL, JavaScript, Access, Azure cloud, Oracle Cloud
• Microsoft SQL Server, Oracle
• Good experience with source control technologies e.g. GIT, SVN, TFS
• Front end technology HTML5/CSS/JavaScript/jQuery

WE OFFER

• Extended Healthcare with Prescription Drugs, Dental and Vision, and Healthcare Spending Account (Company Paid)
• Life and AD&D Insurance (Company Paid)
• Employee Assistance Program (Company Paid)
• Telehealth (Company Paid)
• Short-term Disability (Company Paid)
• Long-Term Disability
• Paid Time Off (including vacation and sick days)
• Registered Retirement Savings Plan (RRSP) with Company match
• Maternity/Parental/Adoption Leave Top-up
• Employee Stock Purchase Program
• Critical Illness Insurance
• Employee Discounts
• Unlimited access to LinkedIn learning solutions