Customer Service Representative

Why should you join our team?

YMCA Calgary is a charity that ignites the potential in Calgarians. Since our inception in 1902, we have evolved into a vibrant organization operating in every quadrant of the city. Guided by our core values of honesty, caring, respect and responsibility, YMCA Calgary offers a growing hub of programming & services to address the needs of our community including connection and belonging, child-care support, language instruction, mental health support, lowered financial barriers, and more. This impact takes place across our 7 health and wellness facilities, 6 childcare centres, 2 outdoor camps and 12+ community programs, empowering people of all ages and life stages to belong, grow, thrive and lead.

Customer Service Representative (Part-Time) Saddletowne YMCA

You can make an impact in the community - locally and across the globe. You will work with a fun culture of people and enjoy many of the benefits and opportunities the YMCA offers:

• Complimentary YMCA Calgary membership including a linked membership for dependent children;
• Program discounts;
• Ongoing leadership development and opportunities;
• Leadership award opportunities;
• Scholarship opportunities;
• Paid recertification and training.

What qualifications are we looking for?

• Exceptional customer service attitude

• Strong computer skills

• Be resourceful, organized and handle change well

• Effective time management and welcomes change

• Clear communicator - in person, over the phone, and through email

• Evidence of a clear Police Information Check with Vulnerable Sector Search

• Three professional references

What does this role look like at YMCA Calgary?

Duties and Responsibilities include:

• Identify and create opportunities to enhance each and every person's YMCA experience
• Meet and exceed customers’ expectations in all service aspects at the Membership desk
• Complete all membership/program related duties with accuracy
• Accurately complete all transactions, payments, cash-outs and balancing
• Communicate a large quantity of information clearly and concisely in person and over the telephone by understanding the organizational structure of the YMCA Calgary Association
• Develop and maintain smooth, cooperative working relations with all staff and volunteers
• Aid in the training of all new staff and volunteers
• Work in a team environment to achieve optimal collective results
• Share responsibility for weekly upkeep of desk inventory and lost and found items while always ensuring a well-stocked and clean work area
• Ability to problem solve

What qualities do we look for in YMCA Calgary Staff and Volunteers?

Our diverse team of staff and volunteers are committed to making a positive impact in the community. They model and are committed to the following competencies:

• Developing Self and Others: Developing people with a view toward present and future capacity.
• Building Purposeful Relationships: Relating to people authentically with their best in mind.
• Creating a Culture of Community: Gathering people to purpose and vision.
• Making Intentional Impact: Intending to make a difference every day.
• Thinking and Acting Strategically: Applying thoughts, words, and actions in service to the vision.
• Applying Business Acumen: Demonstrating excellence in technical skills and stewarding the YMCA Business Model.
• Innovating: Ability to know your environment, initiate and respond effectively to changing conditions.

Please note that evidence of a clear Police Information Check with Vulnerable Sector Search is a requirement.