Call Center Agent

Job Ad: Call Center Agent Seronda Network (Halifax, NS)

Job Title: Call Center Agent

Company: Seronda Network

Location: Halifax, NS

Salary: $34,000 - $55,000

Job Type: Full-Time

About Us:

Seronda Network is a forward-thinking consulting firm that provides businesses with customized solutions to enhance operational efficiency and strategic growth. Based in Halifax, we are known for our client-centered approach and a culture that values innovation, collaboration, and personal growth. As part of our expansion, we are seeking a proactive and organized Call Center Representative to support our executive team.

Job Description:

Seronda Network We are seeking a dedicated and enthusiastic Call Center Customer Service Agent to join our dynamic team. In this role, you will be the primary point of contact for our customers, providing exceptional service and support through various communication channels. Your ability to listen actively, empathize with customer needs, and respond effectively will be crucial in ensuring a positive customer experience.

Responsibilities:

• Handle inbound and outbound customer calls in a professional and courteous manner.
• Provide accurate information to customers regarding products and services.
• Resolve customer complaints and issues efficiently and effectively.
• Process orders, modifications, and cancellations with attention to detail.
• Gather and document customer feedback for continuous improvement.
• Maintain a comprehensive knowledge of company products and services to provide informed assistance.
  
  
  

Skills Required:

• High school diploma or equivalent; additional education or certifications is a plus
• Proven experience in a customer service role, preferably within a call center environment
• Excellent verbal and written communication skills
• Strong problem-solving abilities and a customer-centric attitude
• Ability to multitask and manage time effectively in a high-pressure setting
• Familiarity with CRM systems and software to track interactions
  
  
  

Benefits:

• Competitive salary range of $34,000 to $55,000.
• Health, dental, and vision insurance.
• Paid time off, including holidays and vacation days.
• Opportunities for career growth and professional development.
• Positive and supportive team environment.
  
  
  

If you're a motivated individual with a passion for organization and administrative excellence, we invite you to apply for the Call Center Agent role at Seronda Network!