Operational Technology Specialist

PTAG Is a Project Management Advisory & Services Firm, Which Is Recognized In The Industry By Project & Construction Management Industry Think-tanks, Innovative Service Delivery Partners And World Leading Industrial Clients. We Are Looking For An Operational Technology Specialist To Help Us Expand Our Presence. We Seek Project Professionals Who Will Align With Our Corporate Mission, Vision & Values

Our mission is to help our clients ensure successful delivery and efficient operation of their major capital projects. Our goal is to employ innovation and strategic thinking by capital project subject matter experts to deliver optimum project results.

PTAG’s vision is to help our clients become global leaders in the selection, planning, and execution of their capital and sustaining projects.

Our Values Include

• Safety: The safety of our employees, suppliers and clients is our top priority
• Collaboration: Creating true partnerships with our clients and service providers
• Leadership: Improving project performance through the application of best practices
• Accountability: Being accountable to our clients for every aspect of an engagement
• Client Satisfaction: Delivering 100% client satisfaction on every project
• Integrity: Open and clear communication in every aspect of our business
  
  

Location: Markham, ON, Hybrid

Type of Employment: Full Time

Role & Responsibilities

• Provide technical support or training for systems and networks
• Provide daily support to all users
• Act as the link between end users and higher-level support
• Monitor system and network performance
• Perform troubleshooting, repairs and data restoration
• Performance maintenance activities (e.g. backups)
• Maintain licenses and upgrade schedules
• Collaborate with other professionals to maintain standards and functionality
• Implements backups of data following standard backup procedures and maintains documentation of systems pertinent to operations and system administration
• Provide regular incident reports back to business owners with root cause analysis of priority incidents
• Setting up workstations with computers and necessary peripheral devices
• Installing and configuring appropriate software and functions according to specifications
• Develop and maintain local networks in ways that optimize performance
• Ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
• Maintain records/logs of repairs and fixes and maintenance schedule
• Identify computer or network equipment shortage
  
  

Qualifications / Requirements

• 1 or more years of experience as IT Technician or relevant position
• Excellent diagnostic and problem-solving skills
• Excellent communication ability
• Strong skills in Microsoft Office Suite
• Knowledge in Office 365 and SharePoint Online
• Knowledge in PMIS tools is ideal
• Experience with databases, networks (LAN, WAN) and patch management
• Some knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
• Resourcefulness and problem-solving aptitude
• Organizational and time-management skills
• Degree/Diploma in Computer Science, engineering or relevant field
  
  

PTAG is growing and seeking project professionals who want to join a fast paced, innovative, and team-oriented company. PTAG provides industry competitive salaries and a comprehensive benefits package including an employee share purchase plan. PTAG provides an environment to develop and grow professionally and personally.