Sales Support Associate

Noramco


Date: 3 days ago
City: Ottawa, ON
Contract type: Full time

Job Description

Key Accountabilities

  • Support the sales team by performing back-end tasks. The objective is to allow salespeople to focus on sales more efficiently and productively, targeting an increase in sales Return on Investment (ROI) and customer satisfaction.
  • Constantly and consistently engage in activities to improve personal product knowledge, technical expertise and sales fundamentals in order to become an Account Manager.
  • Work cooperatively with sales team to support the administration of sales functions when required.

Duties

  • Ensure all job functions are performed in accordance with the Standard Practice Instruction (SPI) Manual.
  • Assist in, where necessary, the various functions in office sales and administration, including:
    • Liaise with operations and purchasing personnel while entering orders.
    • Enter pricing quotations for customers, request vendor price and delivery (P&D) quotations and following-up on every quote, when necessary.
    • Administer the opening of new accounts and maintaining existing customer-account databases.
    • Provide information updates, and solve problems on shipments sent and received.
    • Process Return Merchandise Authorization (RMA) and Reel Return paperwork.
    • Ensure proper administration in the management of freight claims and reel returns.
    • Run Customer Sales Report for sales team.
    • Keep note of non-stock items frequently requested and share findings.
    • Track no-charge “penny” reels and paid reels according to your branch’s policy.
    • Perform over-the-counter sales if your branch supports it.
    • Investigate orders considered dated and find if there is any action required to finalize them.
    • Look after the accounts of those salespeople on vacation and/or holidays.
  • Work respectfully and diligently to grow existing business by promoting Noramco products.
  • Deal with customer complaints expediently to ensure satisfaction.
  • Schedule work and allocate resources to ensure efficient order fulfillment.
  • Ensure superior customer service during each customer interface.
  • Stay informed of sales objectives, product lines, market-intel, and competitor activities.
  • Measurable increase in Sales ROI.
  • Keep track of competitions prices and practices from research.
  • Stay current in your profession and enroll in continuing education focused on sales strategies.
  • Continuously develop market, product and technical knowledge.
  • Generate sales leads for evaluation by frontline sales team.
  • Distribute marketing materials to sales team.
  • Assist in coordinating promotional events.
  • Perform any other duties as required by management.

Qualification

  • Grade 12 minimum completed; ideally 1-2 years of related experience.
  • Strong communication and people skills, initiative.
  • Good knowledge of Microsoft Office.
  • Interest in performing sales duties and purchasing/inventory management functions.
  • Good knowledge of English written and spoken.
  • Strong ability and desire to develop and grow skills.

What’s in it for you

  • Annual profit-sharing offered in addition to competitive compensation.
  • A strong national network offering real opportunities to grow.

Among our benefits:

  • Flexible group insurance plan customizable to your needs.
  • Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).
  • Group RRSP with employer contribution and TFSA.
  • Postsecondary Scholarship Program for our employee’s children.
  • Charging terminals available at our facilities.
  • Years of Service Recognition Program.

Come build your career with us, a growing network where our people make it happen!

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