Product Manager

Product Manager at Vetster

Join Our Mission

We are on the lookout for a forward-thinking, user-oriented Product Manager to join our vibrant team. In this crucial role, you will oversee the strategy, planning, development, and launch of new product experiences that continuously raise the bar on quality, performance, and ambition for our cutting-edge pet health platform. In this role you’ll lead a team of engineers, designers, and data analysts, while also collaborating with various departments—including Marketing, Customer Experience, Veterinary Services, and Business Development—each with unique challenges and opportunities.

Our Product Management Team—composed of dedicated pet lovers—works tirelessly to enhance the health and happiness of pet parents and veterinary professionals. We are devoted to creating accessible, user-centric products. Your leadership, strong communication skills, and extensive collaboration will be key in this role.

Responsibilities

• Drive Product Strategy: Own a strategic product roadmap that delivers on business objectives while aligning with our vision of connecting more pet owners with veterinarians. Ensure products are innovative, user-focused, and drive meaningful impact in delivering pet health solutions.
• Turn Complexity into Clarity: Break down complex problems into discrete phases & clear requirements that deliver value to clients and the business incrementally.
• Make Informed, Tough Decisions: Confidently navigate ambiguity and prioritize impactful initiatives, making difficult decisions with limited information and aligning teams toward shared goals.
• Champion Collaboration: Facilitate prompt, seamless collaboration with your team to create a user-centered, intuitive experience. Balance user-focused design with business objectives, ensuring every product release aligns with Vetster’s vision.
• Lead Development Cycles: Manage cross-functional teams from ideation to launch, keeping everyone aligned and on track to meet milestones and deliver exceptional products.
• Foster Innovation and Strategy: Drive product reviews, gather insights from product analytics, and lead strategy sessions to encourage innovation and advance user-centered design.
• Conduct User Research: Stay ahead of industry trends and spot opportunities for feature enhancements and new product areas that address real user needs.
• Advocate for Users: Champion the voice of the user, continually incorporating feedback to ensure products meet real needs and create value.
• Set and Measure Objectives: Establish measurable objectives through clear OKRs, aligning your work with key goals and company metrics.
  
  

What You Bring

• Product Management Experience: 7+ years of experience in product management within fast-paced tech environments. Hands-on experience scaling two or more of the following in a start-up environment:
• Subscriptions
• eCommerce
• Two-sided marketplaces
• Modern healthcare delivery (Human or Animal)
• User Experience Insight: Proven experience delivering products that exceed user expectations, focusing on thoughtful solutions to problem-solving. Skilled in collaborating with designers to evaluate and align design solutions with product plans before broader socialization, ensuring they effectively address user needs.
• Analytical & Technical Insight: Skilled in data-driven decision-making, leveraging analytics, A/B testing, and user research to guide product strategy. Has enough technical know-how to talk with engineers about architecture and technical considerations that impact product, and a desire to learn what you don’t know.
• Outstanding Communication & Leadership: Commitment to developing relationships and communication skills. Able to inspire and guide cross-functional teams and resolve conflicts constructively.
• User-Centered Focus: Passion for understanding user behavior, with an ability to translate insights into actionable, user-centered product decisions.
• Entrepreneurial Drive: Demonstrated experience transforming ideas into scalable solutions, with a passion for the intersection of technology and pet healthcare.
• Passionate Pet Owner: Owner, or previous owner, of pets passionate about helping pet owners, pets, and the people who care for them.
  

Interview Process

• Introductory Google Meet video call with Keltie Neville from People Operations
• 30-minute Google Meet video interview with Robb Dawe, Director of Product
• Take home assignment (maximum 2 hour commitment, compensated)
• 90-minute in-person interview at Vetster HQ with Robb Dawe (Director of Product), Disha Reheja (Technical Project Manager), Paola Garcia (Software Engineer II), Regan Johnson (CTO), Liam Hough (Product Manager)
  
  

Why join us?

• Unlimited access to Vetster for your pets.
• Dog-friendly office environment.
• Generous vacation and personal day policy.
• Comprehensive health and dental benefits for you and your family.
• Competitive salary with market alignment.
• RRSP matching and Employee Stock Option Plan.
• Opportunities for career growth and international assignments.
• A culture of inclusivity, equity, and team engagement.
  
  

Ready to Make a Difference?

Embark on a fulfilling journey with us, shaping the future of pet healthcare through design. If you're driven by innovation, collaboration, and a love for pets, apply now to join our mission-driven team. Please note this role is hybrid, with 2 days per week in our office in midtown Toronto at Yonge and Summerhill.