Operations Manager

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing complexity and friction in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live guided by our core values of Inclusion, Innovation, Collaboration, and Wellness.

Job Description Summary: Reporting to the Executive Director (PayPal Giving Fund Canada), the Operations Manager helps to ensure the smooth operation of PayPal Giving Fund in Canada (and globally) so we achieve our strategic goals. You would contribute to raising funds for Canadian charities through digital fundraising tools powered by PayPal.

Your way to impact

As a key member of the PPGF Canada team, you will track, manage, and enhance our operations in collaboration with internal teams and stakeholders. You will work day-to-day with the team to ensure operations run smoothly and efficiently, with a customer-first mindset.

Your day to day

• Monitor PPGF operations by gathering and interpreting data to update and review. Report on status and potential issues regularly, and take actions to mitigate/fix issues as needed.
• Prepare and submit ongoing regulatory reports and returns, ensuring we meet our regulatory requirements.
• Partner with the PPGF accounting team to support and improve payout processes for Canadian charities.
• Identify and meet data acquisition needs for PPGF globally, driving tool development and maintenance in collaboration with PayPal Analytics.
• Provide timely and efficient customer correspondence, managing our email inbox and collaborating with customer support teams.

What you need to bring

• Professionalism & Communication: High level of judgment, detail-oriented, and proactive communicator. English fluency required, French fluency highly preferred.

• Self-Starter: Ability to drive vision and purpose with exceptional prioritization and organizational skills in a dynamic environment.

• Cross-functional Collaboration: Handles ambiguity and dependencies with a strong service mentality.

• Analytical Skills: Exceptional ability to handle large datasets, Excel power user, proficiency in Looker, SQL preferred.

• Experience: Minimum 10 years relevant experience, understanding of governance and compliance in the charity sector and/or payments sector.

PayPal is committed to fair and equitable compensation practices. The Canada national annual pay range for this role is $68,900 to $108,350.

Our Benefits: Flexible work environment, employee shares options, health and life insurance, and more.