Training Manager

Christian Dior Couture


Date: 10 hours ago
City: Toronto, ON
Contract type: Full time
Position

Job Description: Training Manager, Canada

Reports to: Vice President of Training

Job Purpose:

The Training Manager is responsible for training and coaching the Retail Teams on the Dior selling ceremony, product and

Job responsibilities

Job Description: Training Manager, Canada

JOB PURPOSE:

The Training Manager is responsible for training and coaching the Retail Teams on the Dior selling ceremony, product and client development to support the achievement of commercial goals.

Profile

Tasks And Responsibilities

Develop & facilitate Training Programs in the Retail Network including brand culture, product knowledge, selling ceremony, client development and employee induction, etc.

Evaluate training and development needs of Retail Network on an ongoing basis and provide regular follow-up to retail teams and corporate departments

Evaluate existing training programs, partner with the training team to revise or create new training programs based on business needs

Partner with Regionals, Merchandising, Visual, Events, CRM, and PR teams to develop product training on a seasonal basis

Track productivity reporting process, partner with Regional Leadership to coach and manage underperforming associates

Oversee orientation for new employees and store openings

Assist with floor support and spot coaching as needed when traveling throughout the retail network

Provide recaps on training recaps to Training and Retail Leadership Teams

Communicate with Retail Leadership to evaluate training level of all employees trained

Partner with Training Manager in worldwide zones to develop programs that are in line with global initiatives

Coordinate and Manage training calendar in support of seasonal launches, events and new store openings

Adjust priorities and manage time to most effectively support the business needs

Track effectiveness of training programs, and provide regular follow-up to sustain

Additional information

Requirements:

5 Years of Training experience, preferably in a luxury or specialty retail environment

Strong passion and awarness for the luxury fashion industry

Ability to develop a strong understanding of the Dior brand image

Ability to develop interactive, creative, and comprehensive training programs in a variety of areas

Ability to communicate in a clear and concise manner at all levels of the organization

Job Description

Ability to listen actively to all and communicate material and instructions to others

Ability to follow the company’s policies and procedures

Strong computer presentation skills with an emphasis on Powerpoint and Excel

Ability to work a full-time schedule including nights, weekends, and holidays

Ability to travel frequently

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