Salesforce Functional Strategy Manager

We are seeking an experienced Business Strategy Consultant to provide expertise in Salesforce.com business processes, including Marketing Automation, Sales Operations/Enablement, Customer Service, Customer Success, and Commerce. The ideal candidate will have a strong understanding of industry verticals such as Financial Services, Healthcare & Life Sciences, High Tech, Manufacturing, and Retail.

Req.#758448187

RESPONSIBILITIES

• Analyze and assess clients' current business processes and Salesforce.com implementations to identify areas for improvement and optimization
• Develop and implement comprehensive business strategies that leverage Salesforce.com capabilities to achieve desired business and technology outcomes
• Work closely with senior client stakeholders to understand their unique needs and requirements, tailoring Salesforce.com solutions to meet those needs
• Collaborate with cross-functional teams to ensure seamless integration of Salesforce.com solutions into existing business processes
• Provide expert guidance and support to clients on best practices for using Salesforce.com in their specific industry vertical
• Stay up to date with the latest Salesforce.com features, updates, and industry trends, continuously improving and innovating client solutions. Provide thought leadership (e.g., white papers, events) to position EPAM as a leader in the CRM domain
• Monitor and analyze the performance of implemented Salesforce.com solutions, making recommendations for further improvements
• Provide tech-agnostic advice regarding CRM and experience-related capabilities
• Serve as the Lead Consultant on EPAM presales engagements, matching clients’ business and technology needs to a solution design and approach
• Execute and further develop EPAM’s core consulting offerings (e.g., ‘Vision to Roadmap’ and ‘Assess Foundations’), with a focus on tailoring the offerings to the specific needs of each industry vertical and sub-vertical
• Act as the Engagement Lead on implementation programs that originate from consulting engagements, ensuring a continual thread of business strategy and an outcome-focused approach across our projects

REQUIREMENTS

• Minimum of a bachelor's degree in business/management, Information Technology, or a related field
• At least 5 years of experience as a Business Strategy Consultant or in a similar role, with a focus on Salesforce.com technology
• In-depth knowledge of the Salesforce.com platform, including core Marketing, Sales, and Service Clouds, as well as working knowledge of Salesforce industry clouds
• Proven experience in developing and implementing business strategies that align with Salesforce.com capabilities
• Demonstrated ability to align, inspire, and lead enterprise programs with diverse and complex senior stakeholder needs
• Strong understanding of industry-specific requirements and challenges for sectors such as Financial Services, Healthcare & Life Sciences, High Tech, Manufacturing, and Retail
• Excellent analytical, problem-solving, and communication/presentation skills
• Ability to work effectively in a fast-paced, dynamic environment
• Salesforce.com certification is highly preferred
• Solid understanding of the Salesforce product roadmap, including AI and AgentForce capabilities

WE OFFER

• Extended Healthcare with Prescription Drugs, Dental and Vision, and Healthcare Spending Account (Company Paid)
• Life and AD&D Insurance (Company Paid)
• Employee Assistance Program (Company Paid)
• Telehealth (Company Paid)
• Short-term Disability (Company Paid)
• Long-Term Disability
• Paid Time Off (including vacation and sick days)
• Registered Retirement Savings Plan (RRSP) with Company match
• Maternity/Parental/Adoption Leave Top-up
• Employee Stock Purchase Program
• Critical Illness Insurance
• Employee Discounts
• Unlimited access to LinkedIn learning solutions