Operations Manager

Ride the next mile with us!

Responsibilities

• Plans, directs, and implements station operations and administrative support to meet prescribed productivity and service goals.
• Responsible for preparing and analyzing performance reports in regard to identified Key Performances Indicators (KPI), budgets, and forecasts. Monitors result on an ongoing basis and adjust operations as required.
• Provides overall direction, support, coaching, and leadership to the team in order to achieve the objectives.
• Provides an unparalleled employee experience and aligns department and individual efforts to the vision, mission, and culture.
• Ensures adherence to policies and procedures for the station.
• Monitors, measures, coaches, and develops direct reports, provide recognition, evaluates and provides feedback on performance, addresses performance, and resolves problems;
• Leads their team in providing the highest level of customer service, both internally and externally, with the goal of continuously improving the customer experience.
• Leads and promotes a culture where health & safety are priorities
• Continuous improvement projects to improve operations within the station and across BC.
• Works with the Regional Operations Manager to set operational goals, and measures and report results on a timely basis.

Qualifications

• 3+ years’ experience at a manager level in a fast-paced environment in the logistics industry and in team management.
• Proven leadership abilities to guide a team working in a fast-paced environment to ensure accuracy, compliance, and a culture of excellence.
• Strong analytical and problem-solving skills. Ability to quickly understand and identify issues and implement solutions.
• Ability to effectively prioritize workflow to ensure deadlines are met, adapt to shifting priorities, and support the implementation of continuous improvement.
• Strong interpersonal skills including leadership, conflict resolution and team-building abilities.
• Demonstrates a positive and professional attitude with a hands-on team-oriented work style.

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations.

Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.

At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.