Director, Event Technology

Position Overview

The Director, Event Technology I is responsible for achieving the revenue and profitability goals of assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The role promotes high performance, accountability and continuous improvement within the team, fostering a collaborative environment that values learning and commitment to quality.

Key Job Responsibilities

Financial Management and Reporting

• Drive results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company’s standard operating procedures.
• Achieve ENCORE’s financial goals for the location(s) by effectively managing labor, equipment sub-rentals, and other costs.
• Understand and utilize operational and financial reports and complete standard and ad hoc reports accurately and on time.
• Utilize the company billing system to coordinate invoicing activities and ensure that billing is reviewed and approved by clients.
• Complete the sales forecast at home location, ensuring they are accurate and submitted timely.
• Participate in business review presentations as needed, in collaboration with regional management.
• Review and manage location P & L and develop action plans to address deficiencies/grow the business.
• Confirm venue partners process all payments to ENCORE in a timely basis.

Operations Management

• Perform daily floor operations including scheduling and equipment setups, operation, and strikes. Assist on the floor as needed.
• Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance with brand standards.
• Anticipate equipment challenges and changes in a timely and professional manner.
• Use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
• Efficiently share labor and equipment within the local market.
• Attend all operational venue meetings, such as daily stand-up meetings with venue operations staff.

Sales Management

• Work with Regional Sales Director to create effective sales strategies to maximize revenue per event for assigned customers, including upsell and cross-sell opportunities.
• Prepare and deliver compelling presentations that convey the value of PSAV and effectively solve customer challenges.
• Effectively prepare and present quotes and proposals in a timely manner to customers.
• Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
• Collaborate with vendors and other departments/divisions of the company to capture and service events.
• Understand event cost structure and incorporate it into solution designs according to established profitability guidelines.
• Attend customer meetings, understanding their goals and responding to their questions, concerns, and challenges.
• Ensure all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times.
• Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.
• Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc.

Customer Service

• Cultivate and maintain relationships with customers, venue personnel, and various ENCORE supporting functions and departments.
• Oversee personnel to assist with event execution.
• Exceed the expectations and needs of internal and external customers.
• Meet with guests on site to ensure their needs are met and the equipment setup is accurate and functioning properly.
• Monitor small to medium-sized events and check in on customers throughout the day.
• Enforce guidelines in the Employee Guide and/or venue standards for the team to portray a polished and professional image.

Technical Ability

• Oversee the technical aspects of the job and apply troubleshooting and problem-solving skills to guide technicians in resolving equipment and software issues timely and professionally.
• Effectively utilize applicable company computer systems.
• Act as on-site technical expert as needed for events.
• Assist on the floor with operations as needed.

People Development

• Promote a culture of high performance, accountability, and continuous improvement that values learning and a commitment to quality.
• Manage performance, address employee concerns, maintain adequate staffing levels, and facilitate team development.
• Oversee human resources activities including selection, performance management, and learning.
• Provide coaching to develop the skills of team members.
• Train employees on ENCORE standards for service and equipment and verify their training on company computer systems.
• Recommend team members for training opportunities, as needed.

Job Qualifications

• High School Diploma required; Bachelor’s degree preferred.
• 3+ years of audio visual experience.
• 1+ years of supervisory experience.
• 2+ years of customer service or hospitality experience preferred.
• Sales experience is a plus.
• Working knowledge of audio-visual equipment in a live show environment.
• Proficiency with computer hardware and software, including the Internet and Microsoft Office.
• Effective leadership abilities and customer satisfaction focus.
• A valid driver’s license is required for team members who may operate company vehicles.

Competencies (by Core Values)

Deliver World Class Service

• Hospitality
• Ownership
• Do The Right Thing
• Manages Ambiguity

Drive Results

• Directs Work
• Achieves Goals

See The Big Picture

• Financial Acumen

Value People

• Builds Effective Teams

Work Environment

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand, and/or dust. Conditions vary from moderately quiet to noisy volumes. Team members use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Work includes irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines.