Back of House VIP Supervisor

Work location: SC Yonge & Eglinton & VIP

City: Toronto

What you will do:

Back of House (BOH) VIP Supervisor

Reporting to the Back of House Manager, the key responsibilities for this position are:

• Leading, training, supporting, coaching, motivating, and managing a dedicated team of BOH employees to ensure that each VIP Guest enjoys an exceptional service experience
• Maintaining a high guest satisfaction rate in all service aspects by consistently monitoring food service execution
• Accomplishing restaurant human resource objectives by enforcing all policies and procedures, hiring and reviewing staffing levels for kitchen and concession teams to maximize productivity
• Maintaining an engaging, memorable ambience in VIP by monitoring food presentation, maintaining an immaculate dining experience
• Reconciling end of the night stock counts; managing stress in a fast-paced, high-pressured environment
• Solving problems and resolving conflict proactively through analysis, critical thinking and flexibility in approach; following up with guests when issues arise to ensure their satisfaction

What you need to become a successful member of this Team?

• A passion for hospitality and commitment to service excellence in a fast-paced service environment.
• Ability to initiate innovative and creative sales and food service activities.
• Safe food handling and smart serve certification is preferential.
• A flexible schedule that includes evenings, weekends and holidays.
• Ideal candidates would possess a college or Hospitality/Culinary degree.
• A minimum of 2 years previous experience in a kitchen, licensed restaurant, or similar environment.

Inclusion & Diversity

Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable.

Accessibility

We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment opportunities. If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at 416-323-6600 or via email at [email protected].

While we appreciate all interest, only those candidates selected for an interview will be contacted.