User Experience Designer

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, world-leading global threat research and intelligence, and continuous innovation, our cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints

With 7,000 employees across 65 countries, and the world’s most advanced global threat research and intelligence, Trend Micro enables organizations to simplify and secure their connected world. TrendMicro.com

No sponsorship will be provided for work permit applications or renewals for this position now or in the future.

Position Summary

We are seeking a User Experience Designer who can craft outstanding user experiences for our cybersecurity products, serving a wide range of customer types. You will be part of a global User Experience team, working with cross-functional teams such as Product Managers, Developers, Marketing, Visual Designers, Technical Writers, and more to apply user-centered design methodologies and shape innovative solutions. Starting from understanding user needs and business goals, you will leverage your design skills to drive design discussions and decisions.

A passion for enhancing the user journey, combined with strategic thinking and a collaborative mindset, will be essential to your success in this role. You will play a key part in bridging cross-functional expertise, ensuring that the solutions we design are not only innovative but also intuitive, consistent, elegant, and maintainable.

Responsibilities

• Facilitate Cross-Team Collaboration: Build consensus across teams to solve complex problems and align on business goals.
• Project Execution: Work on scope project work, partner with product management and engineering to balancing short-term delivery needs with long-term product goals.
• Deliver End-to-End Experience: Design and model comprehensive user experiences, emphasizing user needs and problem-solving in presentations. Develop clear user flows, detailed specifications, and prototypes to effectively demonstrate the user journey.
• Expand and Maintain UX Guidelines: Identify and explore additional use cases beyond single projects to enhance existing guidelines and patterns for company-wide use
• Creative Problem Solving: Produce high-quality, research-based creative solutions to complex problems.
• Collaborative Culture: Foster a culture of collaboration and inclusive decision-making.
• Effective Communication: Document and communicate designs effectively with stakeholders and development teams.
• Process Improvement: Collaborate with UX design leads and team members to improve processes and standards.
• Bonus Points: Knowledge of the cybersecurity industry or IT management. and, Experience with design systems and platform design work.
  
  

Qualifications

• Experience: 3+ years in UX/product design, preferably in SaaS or platform services.
• Design Tools: Proficiency with Figma is a must; familiarity with other prototyping tools (e.g., Sketch, Adobe XD, InVision) is a bonus.
• Communication: Excellent verbal and written communication skills in English; knowledge of Mandarin is a bonus.
• Collaboration: Strong interpersonal skills and the ability to work in cross-functional teams. A team player who can also work independently.
• Problem-Solving: Ability to solve complex design problems and make data-driven decisions.
• User-Centered Design: Deep understanding of user-centered design, interaction design, and information architecture. Capable of delivering product design solutions, including user flows, wireframes, prototypes, and final designs.
• Agile Development: Experience with agile development processes. Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Education: Bachelor’s degree (or higher) in a related field (e.g., UX Design, HCI, Product Design) or equivalent practical experience.
  
  

DEI Commitment

Not meeting every single requirement? At Trend Micro, we're committed to fostering a diverse, inclusive, and genuine workplace. If you're enthusiastic about this position but find that your experience and background don't perfectly match every qualification listed in the job posting, we still encourage you to apply. You could very well be the ideal candidate for this position or others within our organization.

What We Offer You

You're important to us. What matters to you, matters to us too. Trend Micro provides benefit options for you and your family.

• Group benefits program with health and dental coverage
• Telehealth Virtual Health Services
• Life Insurance
• Short & Long Term Disability
• Pre-partum, maternity, parental and medical leave
• Critical Illness Insurance
• Mental Health Wellness Program
• Wellness Incentive Program
• Retirement Savings Programs with company match
• Paid Time Off
• 14 Annual Holidays
• Tuition Assistance
• Employee Resource Groups
  
  

We offer competitive compensation with bonus opportunity tied to company performance, along with room to enhance your skills through ongoing learning and broad technological opportunities. Achieving work-life balance is a priority, complemented by team activities, fostering an environment rooted in equity, inclusion, and collaboration, that is reflected in both our culture and our work.

Trend Micro Canada has been recognized as one of the National Capital Region's Top Employers. If you're curious to learn more, click the link below to discover why joining Trend Micro could be the perfect career move for you: Trend Micro Top Employer.

Be Passionate. Be Innovative. Be a Trender.

For applicants in the province of Ontario: Trend Micro Canada is committed to fair and equitable compensation practices. The salary for this role is CAD $115,000.00 - $140,000.00. A candidate’s final compensation for this position will be determined by various factors to include, but not limited to relevant work experience, skills, and certifications

At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. Trend Micro welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.