Front Store Manager in Training

Join a locally owned and operated store to deliver health, beauty, and convenience services in your community, keeping the customer at the center of everything you do.

Why this role is important?

This position will be a Manager in Training position for the Halifax/Dartmouth, NS area.

SUMMARY:

The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance, including all areas of the store, excluding Pharmacy. The FSM leads staff in providing excellent Front Store customer service, manages all processes and procedures utilizing financial resources, and ensures store objectives are achieved.

DUTIES & RESPONSIBILITIES:

OPERATIONS:

• Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability.
• Works with Management Team to ensure Store Standards are in effect 100% of the time, including the backroom.
• Manages labour scheduling and leverages Work Force Management (WFM) to maximize labour productivity.
• Ensures staffing levels are adequate to effectively operate the business.

HUMAN RESOURCES:

• Complies with Human Resources Standards.
• Hires and/or supports hiring for all departments, excluding Pharmacy.
• Maintains wage administration within SLPH guidelines.
• Conducts probationary reviews for new hires and annual staff performance reviews.
• Manages staff performance through ongoing coaching, action planning, and follow-up.
• Drives Blue Culture, engagement, and leads and motivates staff through leading by our Core Values.

FINANCE:

• Analyzes financial reports, identifies trends, and addresses discrepancies between planned and actual through effective utilization of the FSM Monitoring Report.
• Meets period, quarterly, and annual targets.
• Sets individual goals for departments to motivate employees and ensures goals are met.
• Develops and executes strategies to improve business efficiency at the store.

QUALIFICATIONS:

• Planning, Judgement, and Decision Making.
• Planning and preparation for Inventory Management.
• Use judgment and decision-making skills to control expenses.
• Provides effective leadership and ongoing mentorship and ensures development of all staff.
• Efficient time management skills.
• Able to prioritize activities quickly in response to changing initiatives.
• Effective organization and planning skills.

EXPERIENCE:

• Previous retail management experience for a minimum of 5 years.
• Demonstrated ability to drive the business, lead by example, and support corporate programs.
• Works effectively with management team.
• Superior interpersonal, coaching, and communication skills.
• Strong business and financial acumen.
• Strong relationship builder with key internal and external agencies.

Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, allowing you to work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay, and online learning through Academy.

Take ownership of your work and find more ways to care about your patients, co-workers, customers, and community.

Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, striving to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.

Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.