Analyst, International Operations

Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

Position Overview:

The Analyst, International Operations is responsible for the management and coordination of all international shipments leaving from our 3PL global distribution centre to distributor customers and local Canada Goose locations in EMEA and APAC regions. This role is responsible for coordinating with our 3PL partners and key business stakeholders to ensure KPIs are met, as well as navigating Canada Goose’s constantly changing business environment.

What You'll Do:

• Coordinate all international outbound orders from 3PL global distribution centre to Distributor customers and Canada Goose 3PL partners in EMEA and APAC regions.
• Complete required customs documentation and book transportation for all orders according to planned timelines.
• Follow-up with key stakeholders on international teams (ex. Logistics and Finance) to release orders and remove from credit hold.
• Work with Transportation and Trade Compliance teams to ensure best practice and resolve any issues related to international shipments.
• Create and maintain all documentation related to the tracking of these orders using data from ERP, WMS and Transportation systems, providing visibility including lead times to management and cross-functional departments on time.
• Validate transactions flow properly between ERP and WMS and work with IT team to resolve issues as required.
• Work with international Sales teams and Distributor contacts to ensure customer satisfaction.
• Perform internal control procedures where required, provide requested POD and other documentation as requested by internal/external audit as required.
• Adhere to internal controls to ensure transactional accuracy across all 3PL locations.
• Work with Transportation team to locate any missing shipments and address issues with final delivery as necessary.
• Conduct root cause analysis to troubleshoot issues and implement proactive mitigation.
• Contribute to projects and initiatives, identify improvement opportunities, implement and track outcomes.
• Create and maintain SOP documentation to support daily activities.
• Execute flawless service to international customers and Canada Goose Regional Offices.

Let's Talk About You:

• 3-4 years of business experience, preferably in Distribution or Logistics.
• Post-Secondary Degree/Diploma.
• Supply Chain and/or Trade Certification an asset.
• Excellent interpersonal and communication skills, both verbal and written.
• Strong analytical, organization, and problem-solving skills.
• Good financial and business acumen, and customer experience awareness.
• Adaptability and flexibility with taking on different tasks as required.
• Ability to work independently and effectively with minimal supervision in a fast-paced environment.
• High attention to detail and accuracy.
• Proficient in Microsoft Office products (Excel, PowerPoint, etc.).
• Working knowledge of ERP systems.
• Ability to foster exceptional relationships with key business partners across Canada Goose and 3PL partners.

What’s in it For You?

• A company built on Canadian roots and heritage.
• Your work is recognized with a comprehensive and competitive Total Rewards Program.
• Opportunities for career growth through numerous internal and external programs.
• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards.
• Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about.
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.
• Inspiring leaders and colleagues who will lift you up and help you grow.

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work every day. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.