Food Service Worker III

Job Description

Manage catering onsite service in accordance with ARAMARK’s standardized program to meet or exceed client expectations, while staying within established budget guidelines.

Job Responsibilities

• Assist with account manager with the establishment and organization of the implementation of the ARAMARK Environmental Services program in accordance with ARAMARK standardized procedures.
• Manage the catering service routines during mealtime to ensure smooth operations. Make improvements in accordance with operation objectives.
• Manage the crew scheduling, shifting, and attendance to ensure full support and good service during mealtime.
• Make ongoing improvements to working efficiency and service quality.
• Conduct safety training to enhance safety awareness and provide a safe workplace.
• Manage inventory, tools, and materials and fix assets; keep tableware and environment safe and clean.
• Maintain good internal communication and collaboration, problem-solving oriented to ensure smooth operations.
• Establish good communication with clients, meeting or exceeding clients/customers requirements.
• Conduct training to improve service skills and capabilities; maintain good working journals and handover checklists.

Qualifications

• Education: College degree and above.
• Work Experience: Onsite managerial experience of at least 2 years in the catering industry, work experience in a large-scale property company, five-star hotel, or customer service management is preferred.
• Vocational Qualifications: Familiar with the working procedure and standards in catering, coffee shop; familiar with professional service systems and operations. Proficient use of MS Office (Excel, Word, PowerPoint); certain ability in English.
• Competency: Customer service oriented. Good communication with customers. Strong spirit of teamwork.
• Ability to work under pressure and deal with complicated problems. Ability to provide quick, effective, and creative solutions to problems.
• Effective capability of implementation, be flexible.
• Integrity and a high sense of responsibility, work enthusiasm, professional dedication. Drive for excellence.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential.