Patient Engagement & Retention Specialist

Working for LASIK MD (a partner of Vision Group) means helping improve people's eyesight and feeling a sense of accomplishment and job satisfaction. You'll have the chance to build a rewarding career and be part of a supportive and inclusive culture.

A look at your benefits

• You are eligible to receive a bonus.
• You have a permanent full-time position (32-40hrs/week).
• You benefit from a free LASIK surgery, 3 weeks of vacation, 3 sick days, 1 floater & 1 wellness day.
• You benefit from group insurance, telemedicine & RRSP match.
• You work with experts in Ophthalmology & can count yourself as a team member of one of Canada’s Best Managed Companies.

Your tasks at a glance

• You present treatment options to prospective patients.
• You provide accurate information to patients regarding surgery, pricing, and scheduling.
• You manage and address patient questions accurately, concisely, and in a timely manner.
• You enhance patient satisfaction by delivering personalized consultations, building rapport, and facilitating their patient journey.
• You are proficient in using computer tools such as Outlook, Word, Excel, and EMR systems for tasks like results tracking, reporting, follow-ups, and managing patient-related activities.

A clear view of your assets

• You have a broad background in customer service or retention in a relevant industry such as cosmetics, retail, banking, insurance, travel sales, restaurants, gyms, etc.
• Your experience as an account manager or sales representative is considered an asset.
• You have the desire to succeed while helping customers achieve their goals.
• You are organized, results-oriented, self-disciplined, and have excellent prioritization, time management, and problem-solving skills.
• You have excellent communication skills in English.
• Your experience in an eye-care environment is an asset.
• Required: You are comfortable traveling to other clinics for training (expenses covered by Vision Group).
• Schedule: You have flexible work availability Monday-Friday, as well as Saturday/Sunday on a rotating basis.

From our point of view

If you think you are the ideal candidate for this role and are ready to join a passionate and hard-working team, apply now.