Service Supervisor

Position Overview

Are you a dynamic leader with a passion for safety, quality, and customer service? As a Service Supervisor, you'll be at the heart of our operations, spending most of your time on the shop floor. You'll lead by example, ensuring a safe work environment, mentoring a dedicated team, and delivering top-notch service to our valued customers. Your role will be pivotal in maintaining our commitment to excellence, driving productivity, and fostering a culture of continuous improvement. Join us and make a tangible impact every day!

Job Description

• Lead and champion a healthy and safe work environment by ensuring all safety standards and procedures are followed.
• Conduct daily and scheduled review meetings (pre-job, mid-job, post-job).
• Ensure compliance with NSC through proper truck inspections and documentation.
• Conduct pre-job meetings to review scope of work and identify safety opportunities.
• Perform post-job review meetings and final inspections.
• Conduct on-floor inspections to ensure JHA controls are used and updated.
• Lead and participate in regular safety meetings.
• Recruit, mentor, and develop staff, providing regular performance feedback.
• Spend 80% of time on the shop floor to ensure work scope is followed and address technical issues promptly.
• Manage the repair process, including tooling, warranty, and inspection findings.
• Oversee technician productivity, allocate resources, and manage job progress.
• Conduct mid-job reviews and communicate job changes to technicians.

Qualifications

• Journeyperson in a relevant trade.
• 2+ years experience in leading teams.
• Experience managing in a unionized environment is an asset.
• Strong understanding of safety standards and Human Organization Performance safety model.
• Financial acumen and strong business understanding.
• Understanding of the National Safety Code and contamination control.
• Strong understanding of the Caterpillar product line and processes.

Note

• This position is based out of our Mildred Lake location.
• Permanent, full-time role.
• 14 x 14 rotational shift, 11.5 hours per day.
• Competitive salary, pension, and benefits.
• Employee Share Purchase Plan and RRSP options.
• Paid vacation.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.