Care Coordinator

Casual Position: Care Coordinator – Lifemark Health Group

Multiple Sites (Coverage Required)

Job Description

Lifemark Health Group is seeking a Care Coordinator for a casual position that requires coverage at multiple Lifemark sites. This role requires flexibility with varying shifts, including both opening and closing shifts, depending on clinic needs. A vehicle is considered an asset for traveling between locations.

The Care Coordinator plays an essential role in fostering strong relationships between the clinic and its customers, including patients, staff, funders, and referral sources. This is achieved through efficient administrative support and coordination of clinic activity, ensuring friendly, enthusiastic, and professional service for all patients, team members, and external customers.

This position involves managing patient intake, data entry, answering calls, handling outbound communications, processing faxes and emails, and overseeing invoicing and payments.

Primary Responsibilities:

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns.
• Coordinate detailed and accurate intake of information for patients at their first visit and throughout their treatment plan.
• Assist patients in completing paperwork to ensure accuracy and avoid errors.
• Schedule patient appointments and maintain accurate medical records.
• Collect payments at the time of service.
• Track coverage for all funding streams and ensure approval.
• Complete data entry and billing.
• Coordinate the handling of courier packages (incoming and outgoing) and process emails, mail, and faxes.
• Provide administrative support to the Care Coordinator Manager and Clinic Director.
  
  
  

Shift Schedule & Coverage:

• Additional coverage required based on clinic needs.
• Anticipated hours per week: 0-40 hours, depending on demand.
• Flexibility for various shifts (including opening and closing) required.
  
  
  

Qualifications & Core Competencies:

• High School Diploma, G.E.D., or equivalent.
• Excellent customer service skills and telephone etiquette.
• Strong organizational skills with the ability to prioritize and multi-task.
• Excellent verbal and written communication skills.
• Strong computer and data entry skills.
• Flexible and adaptable to change.
• Experience in a physiotherapy clinic is an asset.
• A vehicle is considered an asset for traveling between locations.
  
  
  

Inclusion

Lifemark Health Group is committed to creating an inclusive environment where individuals from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including, but not limited to, those self-identifying as members of employment equity groups such as Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available upon request for all candidates participating in any aspect of the recruitment and selection process. Please email us at talent at lifemark.ca .

Apply Today

Visit www.lifemark.ca/careers to apply.