Director of Clinical Operations

Take your leadership to the next level as Director of Clinical Operations with BC Cancer in the beautiful city of Victoria! We are seeking an experienced nurse leader to join our exceptional expanding operations team as we drive meaningful advancements in cancer care and research in one of Canada’s most picturesque cities on Vancouver Island. Experience the best of urban living with world-class amenities (including an International airport) seaside and mountain adventures, and a thriving cultural scene.

Why work with BC Cancer Victoria?

BC Cancer provides a comprehensive cancer control program for the people of British Columbia, with a mandate covering the full spectrum of cancer care from prevention, screening, diagnosis and treatment, to research and education, to supportive and palliative care. World-renowned for cutting-edge treatments, care, and research, the organization offers opportunities for learning, working with dedicated multi-disciplinary teams, and supporting individuals and their families throughout the cancer journey.

Victoria is the capital city of British Columbia, and it’s located on the most southern tip of Vancouver Island, giving it the mildest year-round climate found in the province. Surrounded by water, the southern coast of the Island is a true nature’s playground: immediate access to water sports and boating, sandy beaches, coastline trails, and award-winning golf courses. Downtown Victoria is a blend of historical buildings and structures, funky shops and eateries, and entertainment venues, with nearby post-secondary institutions of University of Victoria and Royal Roads University. Travel north for skiing, northwest for surfing, south to the United States (by ferry), and east to the Victoria International Airport and BC Ferries terminal to Vancouver.

What you’ll do

The Director, Clinical Operations reports to the Executive Director and works in a co-leadership, partnership with the Medical Director(s), holding responsibility for clinical program and services through BC Cancer – Victoria. The Director provides leadership and direction for the overall management of the assigned programs and services, creating and facilitating an environment of evidence-based care and culturally aware practices. This position establishes strategic direction and develops strategies and operational plans that effectively support the delivery of patient care services. Responsibilities include identifying service and budget priorities, allocating resources, program development, planning of goals and objectives, coordination of service delivery systems, and establishing and monitoring benchmarks and quality indicators. High-level accountabilities include:

• Oversee the delivery of services working in a co-leadership, partnership with Medical Director(s) to ensure the provision of culturally safe, anti-racist, trauma-informed patient and family centred, evidence based, best practice clinical care as it relates to the assessment and treatment of patients and their families.
• Develop strategic plans, goals and annual objectives in collaboration with physician partners. Provides leadership and support to staff in developing individual program plans including the development and implementation of proposals for new or expanded programs or redistribution of resources. Ensures plans are consistent with and complement the overall strategic plans. Develops and deploys mechanisms for monitoring performance and progress in achieving performance.
• Ensures continuous improvement and redesign for optimizing resources and contributing to a sustainable health care system.
• Provide leadership on systems and processes to support the development and management of annual operating and capital budgets, including sponsoring and developing business cases.
• Oversee and provide leadership on systems and processes to support all aspects of contract tendering, negotiation, approval, implementation and ongoing monitoring. Allocates scarce resources, approving budget recommendations and remedial action.
• Work closely with regional, and provincial leaders on ministerial initiatives to ensure alignment of provincial standards and program and/or service mandates. Coordinates relationships between regional medical and operational teams, and the deployment of resources.

What you bring

Qualifications

• A level of education, training, and experience equivalent to a Master’s Degree in a relevant discipline such as Nursing, Health Care Administration, or Business Administration.
• 10+ years’ recent, related experience including experience a senior administrative position within a health care organization.
• Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility. Demonstrated knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts, underpinned by significant expertise in Indigenous-specific mandates. This includes a clear understanding of and commitment to eradicating Indigenous-specific racism and discrimination. Additionally, it involves embedding Indigenous Cultural Safety and Humility, and an advanced expertise and unwavering dedication to engaging with diversity, centering equity, and advancing inclusion (DEI).
• Demonstrated knowledge and understanding of legislative obligations and provincial commitments within BC Cancer contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study, Anti-Racism Data Act, BC Human Rights Code - and how they intersect across the health care system.

Core Competencies:

• Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated leadership in breaking down barriers and ensuring an environment of belonging and Indigenous Cultural Safety. Demonstrates action-oriented practices addressing Indigenous-specific racism and dismantling systems of oppression, as well as confronting/addressing broader issues of racism and discrimination. Exhibits strong DEI and anti-racism competencies/skills to lead by example fostering a culture of continuous learning, equity, inclusion and belonging.
• Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

Skills & Knowledge

• Ability to lead people, manage change, develop strategy and execute on plans, using knowledge of current and future health care issues.
• Demonstrate ability to function effectively in a highly dynamic environment, building and sustaining effective relationship including the ability to interact tactfully and effectively with staff at all organizational levels both internally and externally to PHSA.
• Ability to communicate effectively verbally and in writing, including the ability to make effective presentations to groups.
• Excellent time management, fiscal and financial management skills, and working knowledge of applicable regulations, legislation and collective agreements.
• Demonstrate analytical and problem-solving skills, with proven ability to negotiate and mediate resolutions to complex situations.
• Demonstrated deep understanding of their personal learning/unlearning journey in relation to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Able to articulate and share this journey to motivate and inspire others enhancing a culture of learning/unlearning and self-reflection.
• Demonstrated knowledge of the social, economic, political realities of settler-colonialism and impacts on Indigenous peoples in social and health contexts as well as knowledge and understanding of, and commitment to upholding legislative obligations and provincial commitments in the foundational documents: Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, and the Distinctions Based Approach.