Recreation Customer Service Attendant

The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a vision that is only made possible by developing our most valuable asset – our people. This is a great opportunity to join our team and shape our community. The City of Richmond offers competitive pay programs, comprehensive benefits and attractive incentives. If you are looking to make a difference, and to share our vision, then please apply.

Overview

The City of Richmond Sports and Events Services Department is looking for customer-service oriented individuals who are enthusiastic and have excellent communication and interpersonal skills to join the team at the Pitch and Putt facility here in Richmond. As an Attendant, you will enjoy taking initiative, creating a friendly, inclusive and welcoming atmosphere for our patrons, while working in a dynamic recreational office and outdoor environment to process client transactions with speed and accuracy, providing support to golf course operations. This work is predominantly independent. You will conduct yourself with integrity, respect and professionalism while on shifts. You have an ability to organize work, prioritize tasks in a busy environment, and exercise sound judgement when working with limited supervision. Please note that the initial location for this position may change subject to operational needs.

Examples of key responsibilities include, but are not limited to:

• Provide exceptional customer service, responding to inquiries and requests for assistance or information.
• Register patrons for programs and courses using computerized point-of-sale (POS) system.
• Provide clerical, office administration, cash handling, and programs and events support to others in Community Services.
• Respond to facility and grounds needs to ensure cleanliness and safety is maintained.
• Coordinate emergency response to urgent incidents when necessary.

Knowledge, Skills & Abilities:

• Customer Service; Enthusiastic; Friendly; Takes initiative; Good judgement.
• Excellent Communication and Interpersonal Skills.
• Work or volunteer experience in a customer-service oriented position.
• Ability to work alone.
• Ability to perform set-up and take-down of tables, chairs, and related equipment.
• Completion of a suitable First Aid certificate may be required for select shifts.
• Cashier or other cash handling experience is desirable.
• Ability to use basic functions in MS Office programs such as Word, Excel, and Outlook.
• Knowledge of and/or familiarity with Xplor Recreation Registration System.
• Satisfactory completion of Police Information Check.

Qualifications and Experience:

• Completion of high school diploma (Grade 12 or equivalent).
• Post-secondary course work in office administration and/or recreation is preferred.
• Conversational ability in another language may be an asset for select shifts/locations.

Working Conditions:

Duties are performed in busy environment, typically at the front counter cash. Some exposure to upset or challenging customers may occur. May be required to move equipment for set-up and take-down as required for admission, programs, functions, and events. May be required to work outside or walk the course.

Additional Information:

• Employee Group: CUPE Local 718
• Position Status: Auxiliary
• Duration of Appointment: N/A
• Salary Range: $22.48/hr
• Hours of Work: These are auxiliary positions that will involve variable hours with no guaranteed shifts. Hours of work include days, evenings, and weekends and can vary from week to week based on operational requirement and the availability you have submitted.
• Application Posted: 1/23/25
• External Closing Date: 2/23/25
• PCC#: Auxiliary