Night Auditor

Position: Central Mountain Check-In – Night Audit

Reports to: Night Audit Manager, Accommodations Manager - CMCI

Employment: Full Time Seasonal

Work and explore the mountains with us!

Big White Ski Resort, or simply Big White, is a mountain resort located 56 km southeast of Kelowna in the Southern Interior of British Columbia. Just 45 minutes away from the town of Kelowna, Big White offers a unique opportunity for those who want to live, work, and explore in some of the most amazing natural attractions and activities Canada has to offer. Boasting 16 lifts, Western Canada’s largest resort night skiing area, 119 runs, North America’s highest outdoor skating rink, and a ski-in/ski-out village, it’s easy to see why we are Canada’s Favorite Family Resort!

Our Mission Statement is "To go the extra mile to ensure our visitors enjoy a memorable alpine experience in a positive, safe and friendly environment." If this sounds like your kind of workplace, you love the outdoors and are passionate about sharing an amazing Canadian experience with our guests from around the world, then we want you to join our team!

Job Description:

As part of the Central Mountain Check-In Front Desk Team, you are the face of the resort; you will greet and register guests from all around the world. The 24-hour desk is the hub of our condo accommodations department, and is consistently busy with direct and group arrivals. We are looking for someone who can provide our guests with friendly, efficient and professional customer service while working in this fast-paced environment. As a Night Auditor, you are responsible for the Front Desk operations during the overnight shift (Midnight – 8AM) at the Central Mountain Check-In located at Big White Ski Resort.

Ideal Candidate

• Excellent customer service
• Complaint handling & resolution experience
• Excellent communication skills
• Reliable and responsible
• Quick thinker and strong ability to problem solve
• 100% guest service oriented, having excellent people skills
• Energetic and upbeat personality, contributing to the positive work atmosphere
• Must have had a driving license for 3 years with a clean driving record
• The ability to learn new systems

Responsibilities of this position include but are not limited to:

• Conduct Direct, Travel Trade and Group guest check in and check outs following all correct procedures
• Make walk in reservations ensuring all bookings made adhere to Big White Central Reservations payment and cancellation policies
• Run reports and audits
• Prepare arrival packages
• Make shuttle bookings ensuring all pertinent information is collected and shuttle schedules and policies are adhered to
• Take cash, credit card and debit card payments when necessary
• Ensure accurate information is provided to all clients with respect to all Big White and Big White Central Reservations products
• Answer and direct incoming calls in a professional and consistent manner
• Ensure high level of customer service is maintained at all times with genuine care to attention and detail
• Assist guests with all questions and reasonable requests, keeping up to date on all current mountain events and conditions
• Troubleshoot all guest issues/problems and assist in the handling of guest complaints
• Develop a good understanding of the village layout and be able to give directions to all units in the rental pool
• Communicate effectively with all departments, including Groups, Transpo, Housekeeping and Maintenance
• Follow all Health & Safety protocols and procedures
• Patrol Central Reservations properties
• Resolve noise complaints
• Pickup and drop off guests to or from their accommodation
• Any other reasonable requests as made by a Central Reservations Manager

Job Specifications:

• Must have full-privileged BC driving license (no L’s, N’s or P’s) or be willing to obtain one with our guidance
• Must have had a driving license for 3 years with a clean driving record
• Must be able to obtain a Class 4 Unrestricted British Columbia Driver’s license if required
• Full-time - working up to 40 hours per week
• Start date early November
• Must be available to work a variety of shifts, including mornings, nights, weekends and holidays
• Starting wage - $20.00 per hour
• Staff accommodation may be available for approved applicants
• Must be legally entitled to work in Canada

Perks from Day 1!

• Free Winter Season Pass providing unlimited riding at Big White!
• Free and discounted lift tickets for Family and Friends
• Free ski and snowboard lessons
• Free and discounted Lift tickets at other approved Mountain Resorts
• Free access to the staff fitness facilities (weight room and aerobics room)
• Ski and Board every day and night!
• Family & Friends discounts in our accommodations
• Discounts at Big White operated restaurants
• Discounts in our retail stores
• Discounts on rentals

Physical Demands:

• Must be able to maintain mental alertness due to overnight shift style
• Must be able to shovel snow/ice
• Must be able to deal with difficult guests
• Occasional heavy lifting required – assisting with guest luggage.

Location:

• Big White Ski Resort