Group Sales Specialist

Job ID: 8875

Working Business Language: English

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $75, 000 - $85, 000. Candidates with salary expectations outside of the range are still encouraged to apply.

About Us

At Wawanesa, we’re proud to offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Vancouver, BC; Toronto, ON; Kitchener, ON; Thunder Bay, ON; Ottawa, ON.

The Wawanesa Mutual Insurance Company (“Wawanesa Mutual”), founded in 1896, is one of Canada’s largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual, with its National Headquarters in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance products and services throughout Canada, and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada, and we are home to more than 3,600 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities, donating more than $3.5 million annually to charitable organizations, including over $2 million annually in support of people on the front lines of climate change. To learn more visit wawanesa.com.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview

The Group Sales and Service Specialist works closely with the sales team setting and enforcing administrative rules and guidelines across our service models; renewals and retention for a specific block of business, and resolves escalated administrative and claim inquires in collaboration with Group operations. This role interacts with field staff, underwriters and external members to provide information in response to administrative, and other general inquiries. Plan and execute Annual Business Plan to achieve business goals/targets for client retention and to achieve necessary persistency and profitability targets.

Job Responsibilities

• Develop and implement Annual Business Plan in conjunction with Sales Service & Key Account Manager and approved by VP Group Sales & Distribution
• Overseeing and managing the administration of specific client plans according to established rules and guidelines
• Resolve benefit plan inquiries escalations, understanding the urgency and advocating for all parties
• Assists in developing and maintaining internal process manuals and decision documentation as well as administrative documents for plan administrators and business partners
• Collaborates with other departments to ensure process or decision changes affecting other teams are communicated along with providing any necessary resulting process change recommendations
• Acting as the main point of contact for designated clients regarding administrative matters
• Building and maintaining strong client relationships by providing excellent service and support
• Provide feedback on market activity in assigned region as well as manage activities within expense budget allocated
• Review renewals, provide additional information and forward to advisors, with follow-up and, where necessary, to negotiate on renewals issued to Plan Advisors
• Maintain a high level of knowledge of product offerings, contracts, and administrative policies and practices
• Provides support by assisting with preparing and sending contract and booklet documents
• Maintains a strong understanding and knowledge of group administrative and claims adjudication processes
• Actively participate in internal projects as a subject matter expert
• Assists in the day-to-day administration of groups identified for special handling
• Performs other duties as assigned
  
  

Qualifications

• Post-secondary education in a related field
• Working towards or have GBA or CEBS is considered an asset
• 5-7 years experience in the Group Insurance industry
• Driver’s License is required, and, must have own vehicle available on an as needed basis
• Must possess Life/Accident & Sickness License and E&O Insurance (or be able to obtain within 6 months)
• Ability to travel as necessary within the region and/or in multiple Provinces as outlined in the Business Plan. Includes travel to Executive office in Winnipeg when required. (Can include overnight travel)
• Strong team player with the ability to work cooperatively and constructively with internal teams to achieve the Operations service levels and benchmarks/targets
• Strong communication skills, with the ability to communicate for intended audience, including internal and external members through written and verbal communication
• Strong attention to detail with the ability to identify relevant information and potential impacts
• Demonstrated ability to show initiative with strong problem-solving and decision-making skills. Ability to work independently and in a team environment.
• Bilingualism is an asset
• Strong Microsoft Office skills with an emphasis on Word and Excel
  
  

Wawanesa is proud to be one of Manitoba’s Top Employers, a Kincentric Best Employer in Canada and a Forbes Best Employer in Canada recognizing an exceptional place to work!

Diversity Equity, Inclusion & Belonging

Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Disability or medical-related accommodations are available upon request throughout all aspects of the recruitment and selection process. Candidates requiring reasonable accommodations may contact, in confidence, [email protected].  

If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.

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