Organizational Change Management Practitioner

Under the direction of the Organizational Change Management (OCM) Manager, the Organizational Change Management Practitioner is responsible for developing, implementing, and managing OCM plans and deliverables to meet project objectives. The OCM Practitioner will focus on the people side of change, creating and implementing plans to manage impacts related to technological changes, process changes, and strategic changes.

The OCM Practitioner will be responsible for ensuring that organizational change management plans and deliverables are created to meet project goals and people-readiness needs. The position will assess, recommend, deliver, and measure, OCM activities, including leadership engagement and alignment, communication planning and execution, training and development, and resistance management on assigned projects.

The main responsibilities will include:

• Develop and implement change management strategies and plans using the City of Winnipeg’s Change Management Methodology, which are tailored to the specific needs of a project.
• Identify, analyze and assess stakeholders impacted to determine the impact of the change, and what will be done to prepare, equip and support each stakeholder.
• Develop OCM deliverables that are tailored to specific needs of audience.
• Manage, monitor, and adapt actions of OCM activities to ensure that stakeholders are engaging, adopting, and using the change.
• Lead the OCM closeout activities for assigned projects, by ensuring sustainment of the change, and facilitating the transition of ownership of change management deliverables at the close of each project.

Your education and qualifications include:

• A degree in social sciences, humanities, communications, management, or other relevant discipline; or a combination of education and experience will be considered.

• PROSCI Certified Change Practitioner, or similar change management certification is required.

• 5 years of experience in leading organizational change management initiatives in a corporate project environment that includes different project delivery methodologies.

• Experience conducting analysis, synthesizing information, and preparing outcomes for various audiences.

• Experience developing and deploying training for users of new processes and software.

• Experience leading formal and project communications for organization wide change.

• Experience as an organizational change leader identifying and documenting change opportunities, risks, and impacts across diverse stakeholder groups.

• Experience formulating written communications, presentations, videos, and/or working with communications specialists dedicated to these activities.

• Experience working on IT projects and organizational transformation initiatives.

• Demonstrated written communication skills including the ability to write politically sensitive and confidential material.

• Demonstrated verbal communication skills, including the ability to communicate with all levels of the organization and with external stakeholders.

• Proficiency in Microsoft Office suite products, such as MS Word, Teams, Excel, and PowerPoint, with the ability to manipulate data for reporting purposes in Excel.

• Demonstrated ability to promote a healthy workplace culture.

• Demonstrated strong interpersonal skills with the ability to maintain staff morale, foster, develop and maintain effective and positive working relationships with teams, partnerships, and alliances.

• Demonstrated ability to set priorities, reset priorities, solve problems, and meet deadlines under pressure in an environment where multiple projects are being delivered simultaneously.

• Demonstrated success in leading change initiatives, navigating complex environments and influencing desirable outcomes through positive and collaborative relationship management.

• IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service https://canalliance.org/en/ at application.

Conditions of employment:

• The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.
• Police information check satisfactory to the employer.
• Must have the ability to travel within the City of Winnipeg.