ERP Application Analyst

With a legacy that spans over 100 years, Stelco is a company that has grown along with Canada and its global partners. We understand that twenty-first century competition demands the highest quality products, period. So, Stelco is bringing together the people, technology, and unmatched market knowledge to, once again, take on that challenge from here at home.

ERP /Application Analyst

Job Location: Hamilton

Job Type: Temporary

Job Overview

The ERP/ Application Analyst role utilizes systems, processes, and business knowledge at Hamilton Works and Lake Erie Works to provide ERP application support and management within Stelco. The successful candidate will act as a liaison with the business, software solution partners and work alongside the application developers and business users for gathering and documenting business needs. In addition, the candidate will be responsible for managing deployments within our Dynamics 365 (D365) Finance & Operations (F&O) ERP system. The candidate will be required to understand functional requirements and business processes throughout the business, in order to help support, triage and resolve support issues in D365.

This role will require the individual to be available for off-hours production support, with an on-call rotation. Safety is the Core Value of Stelco, and the individual will make Safety the #1 priority in the execution of all work activities, including monitoring contractor/vendor safety in support of work efforts.

This position reports to the Application Services Manager

Job Responsibilities

• Manage deployments within the D365 F&O ERP system. (system upgrades and enhancements)
• Collaborate with ERP support vendors to help streamline support, change requests and upgrades to our ERP system.
• Support, triage and maintain the D365 ticket queue to ensure timely resolution for business issues.
• Assist users in resolving problems and answers questions with minimal supervision.
• Interpret D365 users’ technical issues over phone and respond with solutions.
• Work with business owners to analyze and document customer needs and business processes.
• Participate and provide functional input into project-based activities.
• Communicate with stakeholders and manage the business requirements to ensure successful end-to-end delivery.
• Collect, document, update and review business processes and scenarios into functional design documentation.
• Understand and challenge specifications, designs and test cases to ensure quality and accuracy of requirements.
• Identify and recommend opportunities for system improvement.
• Assist various business units with development, execution, reporting and acceptance testing.
• Contribute to the continuous improvement of business processes and Stelco’s digitalization journey.
  
  

Job Qualifications

• 2+ years of work-related experience working with a Tier 1 ERP application (D365 F&O, SAP).
• College Diploma or University degree with a Technical / Business Major, such as Computer Sciences, Commerce, or work-related experience.
• Writing Skills: to create clear and consistent procedures to formalize business processes and to document analyses and track solutions.
• Detail-oriented: it is essential to provide quality work at every stage of the process and to be organized.
• Creativity: Creativity is encouraged to find solutions that will simplify the process, which will support operations, and maximize the use of tools.
• Communication skills: the analyst must be able to express ideas clearly to transmit the business requirements, operational, and functional requirements to development teams.
  
  

Job Skills And Knowledge

• Strong oral and written communication skills.
• Excellent communication and interpersonal skills (both verbal and written) with the ability to communicate effectively with all levels of staff and management.
• 2+ years of experience within an ERP system such as D365 F&O, SAP is considered a requirement.
• Proven experience supporting users within an ERP system.
• Ability to work both autonomously and within a team environment.
• Ability to multitask and adapt to the challenge of unfamiliar tasks.
• The ability to follow direction and work well with others is a necessity.
• Proficient with Microsoft Office Suite of tools including Excel, Word, Project, Visio, and Power Point.
• Strong Customer service skills.
• Ability to lead meetings with stakeholders of all levels.
• Ability to prioritize workloads.
  
  

Working conditions

• Normal, fast-paced office environment for a high impact team.
• Off-hours production support, with an on-call rotation required.
  
  

Sponsorship for work authorization is not available for this position. It is the candidate’s responsibility to ensure they are legally authorized to work in the location to which they apply.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, Stelco is an equal opportunity employer who is committed to providing an inclusive and barrier free recruitment and selection process. Applicants should advise Human Resources if they require any type of accommodation during the recruitment process.