Customer Service Representative

Reporting to the Sales Manager, your are responsible for providing an excellent experience to all customers of Argus Machine.

Who We Are

Argus creates world-class quality machined parts & products, setting industry standards and exceeding quality requirements.

Key Responsibilities

Role accountabilities include, but are not limited to:

• Perform sales and service activities in a responsible, efficient and diligent manner.
• Receive incoming sales related calls and emails from customers and process queries efficiently.
• Promptly and accurately create and issue quotes, sales orders, repair / recertification orders, production orders and return orders / credits in response to customer requests within the ERP system (AX Dynamics), in line with Argus processes and procedures.
• Understand and assess customer needs to provide appropriate recommendations and solutions.
• Utilize your knowledge to answer customer queries: provide technical support to customers, explaining specifications, functionality, materials, providing drawings and technical bulletins as required.
• Work in partnership with appropriate Argus team members to resolve customer requests related to delivery times, pricing, technical questions and engineering support.
• Liaise with procurement and production teams to determine options for and feasibility of customer requests and timelines for delivery. Escalate to Customer Service Manager as required.
• Work with Plant Supervisor and the Assembly team to address any concerns that arise.
• Establish and maintain positive business relationships with customers to cultivate additional business and maintain Argus’ reputation.
• Collaborate with appropriate department managers to address warranty or service quality queries.
• Follow up on all quotations, pricing, and delivery win/loss.
• Assist with Customer Service projects when requested by the Customer Service Manager.
• Proactively participate in and provide feedback on training sessions, toolbox meetings and events.
• Maintain database (e.g. CRM, Excel) of prospective/ current customer information. Manage sales and marketing activity, leads, tracking through Argus’ CRM.
• Be familiar with and follow Argus Standard Operating Procedures (SOP) and processes for the department. Identify opportunities for improvement.

Position Qualifications and Experience:

• A sales or business administration diploma, or related experience is considered an asset.
• 3-5 years of successful Customer Service experience in an oilfield manufacturing environment.
• Competent in using Microsoft Office Suite, Adobe, computer software related to business operations (ERP) and CRM systems.
• 3-5 years of machining experience would be considered an asset.
• Working knowledge of Microsoft AX preferred.
• Demonstrated strong interpersonal skills, communication skills and organizational skills.
• Strong problem solving ability, analytical and organizational skills and willingness to improve processes.
• Focused on providing excellent customer service - able to work effectively with internal and external customers.
• Excellent written and spoken English.
• Knowledge of safe work practices, Quality Assurance requirements, and Continuous Improvement (Lean Manufacturing) principles and the ability to impart that knowledge to others.
  
  

Working Conditions and Physical Requirements:

• Office environment, extended sitting & computer use.
• Working wearing personal protective equipment on the shop floor.
  
  

At Argus, our core values are more than just words, they’re a way of life. We have a strong company culture; as we continue to grow, we strive to ensure that our culture remains the same. Our values can be found on the About Us section of our website. Please make sure our core values resonate with you before you apply to work for Argus as they communicate a minimum standard of behaviour that you will be held to.

Our core competencies and company benefits information is found on our careers page.