Manager, Technology Delivery & Partner Management

Work Location: Toronto, Ontario, Canada

Hours: 37.5

Line of Business: Technology Solutions

Pay Details: $91,200 - $136,800 CAD. This role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation-related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Key Accountabilities

Customer

• Manage cross-functional team of IT professionals to support assigned business clients, internal partners, and stakeholder needs and requirements.

• Responsible for project delivery for the set of applications in their scope, commissioning projects to be executed by Tech PMs.

• Establish day-to-day management direction and define priorities and strategies consistent with the business goals and aligned to overall direction from Technology Leadership team for own area.

• Communicate business vision, goal, and portfolio priorities to team members (e.g., Application Owners, Development Managers, Business Systems Analysis, Platform/Service and/or Technology Project Managers).

• Develop impact assessments and manage assigned portfolio delivery schedule; periodically perform risk assessments to manage operational processes consistently across the portfolio.

• Monitor and manage Capacity Forecasting process compliance among Technology Project Managers and report on progress, status, and overall health of the portfolio and the individual applications.

• Assess change requests and issues across the portfolio; identify key items for reporting.

• Manage vendor relationships for own area; ensure timely/accurate communication and resolution of issues; monitor billings/expenses against contracts.

• Assist in the assessment of the scope and risk of projects; work with the client, project managers, and/or 3rd party vendors to ensure the development of broad project plans, budgets, and deliverables.

• Work closely with IT leadership to ensure ongoing focus on reusability, scalability, and enterprise-wide solutions, to maximize returns on the suite of products.

Shareholder

• Measure and monitor progress at defined points in the process for all ongoing projects within the portfolio to ensure projects are delivered on time, within budget, and meet or exceed expectations.

• Assess work plans and schedule impacts across portfolio; identify key schedule issues for reporting; escalate further as necessary.

• Comply with well-defined enterprise technology delivery practices and standards and project management disciplines, including creation of project documentation, estimates of scope and cost.

• Track major project deliverables; communicate updates; support initiatives to reduce time-to-market and contain costs.

• Ensure operational, reputational, and intellectual risks are understood; provide advice to minimize risk; escalate where appropriate.

• Maintain proficient knowledge of competition, customer/industry trends, and technology innovation; identify opportunities for research and suggest solutions.

• Maintain high level of customer service and ensure commitments are met; recommend actions to enhance service levels through effective service level management practices/agreement.

• Keep informed of technology solutions initiatives and IT direction across TDBG to provide strong support to the businesses.

Employee/Team

• Prioritize and manage own workload and support workload of team members to deliver quality results and meet timelines.

• Support a positive work environment that promotes service to the business, quality, innovation, and teamwork; ensure timely communication of issues.

• Work closely with other groups, sharing knowledge of client and customer issues, needs, and expectations; contribute to sound decisions.

• Establish and maintain open and effective communication with clients, the businesses, and other team members.

• Contribute to ongoing development of the team and business partners by sharing information, knowledge, and lessons learned.

Breadth & Depth

• Knowledge of engineering frameworks, technology, tools, processes, and procedures, as well as organization issues.

• Expert knowledge of TD applications, systems, networks, innovation, design activities, best practices, and Bank standards.

• In-depth technical skills and a strong understanding of the team's product.

• Technical background, Data experience (Cloud) preferred; Developer experience is nice to have.

Experience and/or Education

• University or post-graduate degree; strong academic background in computer science or engineering.

• 7+ years of relevant experience; skills in Project/technology delivery lead experience on analytics platform.

• Working knowledge of Azure services is a must; familiarity with Cloud Governance and Vendor Management is an asset.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. We deliver legendary customer experiences to over 27 million households and businesses. We are guided by our vision to be the Better Bank and our purpose to enrich lives.

Our Total Rewards Package: Includes base salary, variable compensation, health and well-being benefits, savings and retirement programs, paid time off, career development, and reward and recognition programs.

Additional Information: We’re committed to providing support for our colleagues to thrive both at work and at home.

Please note that this job opportunity is subject to provincial regulation for employment purposes.