Inuit Patient Navigator

About The Ottawa Hospital

Inspired by research and driven by compassion!

The Ottawa Hospital (TOH) is one of Canada's largest learning and research multi-campus hospitals. With more than 1,100 beds and approximately 12,000 staff members, we deliver specialized care to the Eastern Ontario region.

From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking solutions to the most complex health-care challenges while continually engaging with the community to support our vision for better patient care.

Working together with its research institute, the University of Ottawa, and other partners, the hospital is continually gaining national and international recognition for high-quality patient care, teaching and research, while striving to meet the needs of the culturally diverse community we serve.

Position Information

The Inuit Patient Navigator (IPN) is responsible for promoting access to culturally safe and respectful healthcare of Inuit patients, both from our region and from Nunavut. This will be achieved by working closely with Inuit patients, their families, community partner supports, and health professionals. The IPN will advocate for shared decision-making, facilitating access to support for spiritual and emotional wellbeing, assisting with care coordination that connects patients with helpful resources and provides a link with relevant community partners. The IPN will play a key role in ensuring Inuit patients understand decisions related to their care and follow-up plan and that the patient voice is supported. This position is part of a larger TOH strategy in support of the Truth and Reconciliation Commission of Canada Calls to Action that addresses systemic inequalities in healthcare.

This position is for the Emergency Department at the Civic Campus.

Rotation/Shifts

Days, 8 hour shifts.

Basic Requirements

• Post-Secondary education in health or social services related field;
• Experience working in healthcare or social services systems;
• Advanced knowledge of Inuit culture and the history of colonization;
• Preference will be given to Inuit enrolled under the Nunavut Agreement. Applicants are encouraged to self-identify;
• Self-starter who demonstrates attention to details, accountability and sound judgement;
• Strong work ethic that includes dependability and reliability;
• Demonstrated ability to work collaboratively and independently in a fast-paced environment;
• Proven abilities in building partnerships and/or collaborative working relationships with a wide variety of internal and external stakeholders;
• Ability to communicate effectively, both written and verbal;
• Ability to work respectfully with confidential information;
• Good problem-solving skills to analyze patient issues and recommend solutions;
• Good knowledge of MS Office Suites (Outlook, Word, Excel, PowerPoint), as well as ability to use office equipment efficiently (telephone, scanner, photocopier and fax);
• Demonstrated commitment to excellence and patient-focused care;
• Strong organizational and time management skills to balance conflicting demands and priorities.
  
  
  

Preferred Qualifications

• Experience working with Inuit communities or within an Inuit services organization;
• Experience in preparing and delivering presentations;
• Preference will be given to those with experience living and working in a northern community for at least one (1) consecutive year;
• Fluency in Inuktitut is considered an asset;
• Non-Violent Crisis Intervention Training, ASIST training, Bystander Intervention Training.
  
  
  

What You Can Expect From Us

The Ottawa Hospital is committed to providing a healthy, safe, and inclusive work environment for everyone. We are driven by our purpose to provide each patient with the world-class care, exceptional service and compassion we would want for our loved ones.

We offer an attractive and equitable compensation package including a comprehensive benefits package, a Defined Benefit Pension (DBP) plan, and insurance protection. We also offer discounts from choice providers on a variety of products and services.

The Ottawa Hospital provides various Health and Wellness resources as well as opportunities for personal and professional development opportunities from our in-house Learning and Leadership Development team to help align your goals with your career objectives.

Please Note

We recognize that people come with a wealth of experience and talent. We want to learn about you and your journey as it relates to this role. In lieu of a cover letter, we encourage you to submit the story of your journey and interest in this role - this can be a written, a link to a video with your oral story, or even infographic. We will hold your application in strictest confidence, sharing only with the hiring team. Please note that a resume is required to apply to this posting. Only short-listed applications will be contacted. All TOH staff are accountable for providing quality and safe care to patients. Thank you for your interest in the Ottawa Hospital and improving care for Inuit patients in the Emergency Department.

Interested? Apply today!

If you are passionate about what you do, motivated by improving the health of the community, excited by leading-edge medical technology, and as committed to excellence, quality and patient safety as we are, we would like to hear from you. Please submit an on-line application for the position you are interested in. We thank all those who apply but only those selected for further consideration will be contacted.

The Ottawa Hospital is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout the recruitment process.