Information Technology Technician

Perkins+Will Vancouver is looking to recruit an Information Technology Technician. The Information Technology Technician role is responsible for the resolution of technology problems/issues for end users. IT Technician personnel will resolve issues directly in person as well as remotely. The position requires effective verbal as well as non-verbal skills. This is primarily a customer service-oriented position and performance/feedback from the end users will be considered in performance reviews. This position will work closely with members within Vancouver and Calgary.

• Resolving helpdesk issues and providing IT maintenance/support for a studio.
• Close relationship with studio/regional Operations Director and Managing Directors group.
• Shows initiative and ability to work well independently and with others.
• Exhibits strong organization, attention to detail, and time management skills.
• Able to pivot and have a “hands-on” working style.
• Provide technical support and troubleshoot assistance to clients via phone, email, chat or in person.
• Diagnose and resolve hardware, software, and network-related issues in a timely and efficient manner.
• Receive, prioritize, and manage service requests from internal clients.
• Communicate with clients in a professional and friendly manner, actively listening to their concerns and providing clear and concise instructions and guidance.
• Escalate complex or critical incidents to appropriate technical teams and follow up to ensure prompt resolution has been met. Communicate incident updates to clients and provide status reports as needed.
• Contribute to the knowledge base and share best practices to enhance overall efficiency.
• Assist in managing IT assets including hardware and software inventory, license tracking, and equipment deployment. Coordinate with procurement and vendors for timely replacements and repairs.
• Conduct training sessions and provide orientation as needed.
• Stay updated on emerging technologies and trends to recommend innovative solutions.
• Reports to the IT Services Manager and/or Director of IT Services.
  
  

Skills and Qualifications:

• An associate or bachelor’s degree in computer technology or related field or equivalent experience is preferred.
• Excellent customer service skills
• Analytical skills
• Excellent verbal and non-verbal skills
• Communicating with large and small groups
• Training and new employee orientation
  
  

Software

• Basic proficiency in using and basic proficiency in administering:
• Windows desktop operating systems
• Mac OSx systems
• iOS devices
• Microsoft Teams
• PC and Laptop Hardware
• Ticketing systems
• Audio Visual systems
  
  

Working Conditions:

• Standard business hours plus availability to resolve off-hours issues.
• Occasional travel domestically or internationally for IT Service needs in company office locations or remote user locations.
• Sitting for extended periods of time.
• Using a telephone handset or substitute (i.e. headset) for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components.
• Lifting and transporting of heavy to moderately heavy objects, such as computers, peripherals, servers, and monitors.
  
  

Qualified and interested candidates should submit a resume and work samples. Include your resume and a compact, representative sample of your work (no larger than 6MB). At the time of posting this job advertisement, the annual pay salary range for this position is between $59,000 - $75,300 commensurate with qualifications.

At Perkins+Will we believe that inclusion spurs creativity, and that innovation is born from an engaged culture of diverse people + ideas. By moving beyond barriers and stereotypes of gender, race, color, religion, national origin, ancestry, age, medical condition, disability, sexual orientation, gender identity, veteran status; we are committed to building an organization that reflects the diversity of the communities and clients we serve. EOE/M/F/V/D