Patient Engagement and Retention Specialist

PATIENT ENGAGEMENT AND RETENTION SPECIALIST / CLINICAL COUNSELOR | Ottawa

Working for LASIK MD (a partner of Vision Group) is to help improve people's eyesight. It is having the feeling of a mission accomplished and a job well done. It is seeing happiness in the eyes of patients and realizing that you have changed the way they see life. All of this can be achieved while having the opportunity to build a stable and rewarding career that meets your full potential.

Join our team, where our Great Place to Work certification represents our commitment to creating a supportive and inclusive culture for every member of our organization.

A look at your benefits

• You receive a quarterly bonus.
• You have a permanent full-time position (35hrs/week).
• You benefit from free LASIK surgery, 3 weeks of vacation, 3 sick days & 1 wellness day.
• You benefit from group insurance, telemedicine & RRSP match.
• You work with experts in Ophthalmology & you can count yourself as a team member of one of Canada’s Best Managed Companies.

Your tasks at a glance

• You present treatment options to prospective patients.
• You provide accurate information to patients regarding surgery, pricing, and scheduling.
• You manage and address patient questions accurately, concisely, and in a timely manner.
• You enhance patient satisfaction by delivering personalized consultations, building rapport, and facilitating steps of their patient journey.
• You are proficient in using computer tools such as Outlook, Word, Excel, and EMR systems for tasks such as results tracking, reporting, follow-ups, and managing patient-related activities.

A clear view of your assets

• You have a broad background in customer service or retention in a relevant industry such as cosmetics, retail, banking, insurance, travel sales, restaurants, gyms, etc.
• Your experience as an account manager or sales representative is considered an asset.
• You have the desire to succeed while helping customers achieve their goals.
• You are organized, results-oriented, self-disciplined, and have excellent prioritization, time management, and problem-solving skills.
• Required: You have excellent communication skills, you speak English et français également (advanced intermediate level of French required due to the nature of the tasks or interactions with our French-speaking patients).
• Required: You can travel for work between our three LASIK MD clinics in the region: Ottawa, Ottawa West & Gatineau.
• Schedule: You have flexible work availability from Monday to Friday (8:45-5:00), and Saturdays on rotation (1x per month).

If you think you are the ideal candidate for this role and are ready to join a passionate and hard-working team, apply now.