Floor Supervisor

Job Summary:

We are seeking a highly motivated and experienced Floor Supervisor to join our esteemed team at Piva Modern Italian. The Floor Supervisor plays a critical role in ensuring the smooth and efficient operation of the dining room while providing exceptional guest service. This position requires strong leadership, organizational skills, and a deep understanding of fine dining service standards.

Responsibilities:

Guest Service Oversight:

• Supervise and guide the service team, ensuring all guests receive exceptional service throughout their dining experience.
• Monitor guest satisfaction and address any concerns or issues promptly and discreetly.
• Ensure all service standards are consistently met, including greeting guests warmly, taking accurate orders, and delivering food and beverages promptly and professionally.
• Assist servers with challenging situations, such as handling guest complaints or resolving service issues.

Team Leadership & Management:

• Lead, motivate, and mentor the service team, fostering a positive and productive work environment.
• Schedule and assign shifts, ensuring adequate staffing levels to meet service demands.
• Conduct performance reviews and provide constructive feedback to servers.
• Assist with the training and development of new service staff.
• Maintain a positive and professional working relationship with all members of the restaurant team.

Restaurant Operations:

• Assist with daily restaurant operations, including setting up the dining room, managing reservations, and ensuring smooth service flow.
• Monitor service pace and adjust staffing levels as needed to ensure efficient and timely service.
• Assist with inventory management and ordering of service supplies.
• Ensure compliance with all health and safety regulations.

Quality Control:

• Conduct regular quality checks on food and beverage service, ensuring proper presentation and temperature.
• Monitor the cleanliness and presentation of the dining room and ensure all areas are maintained to the highest standards.

Qualifications:

• Proven experience as a Floor Supervisor or in a similar supervisory role in a fine dining restaurant.
• In-depth knowledge of fine dining service standards, including table service, wine service, and guest etiquette.
• Excellent communication, interpersonal, and leadership skills.
• Strong organizational and time management skills with the ability to multitask effectively.
• Ability to work well under pressure in a fast-paced and demanding environment.
• Strong problem-solving and decision-making skills.
• Passion for providing exceptional guest service and exceeding expectations.

Benefits:

• Competitive wages
• Opportunities for professional growth and advancement within the company.
• The opportunity to work in a prestigious and rewarding environment with a passionate team.
• Complimentary meal and discounts
• Opportunity for future tips and gratuity.