Utility Accounts Assistant

Reports to

Manager, Technical Services

Compensation

$23-25 per hour

Who we are

Water is the common thread that connects us all. We deliver vital, safe and reliable services which enable our communities to thrive. Through infrastructure investment and Operational Excellence, we safeguard our natural resources for today and future generations.

The Nexus Water Group team has an opportunity for a Utility Accounts Assistant based out of Victoria, BC. This position reports to the Manager, Technical Services, and provides support on all administrative tasks within the group to ensure accuracy and appropriate record keeping on accounts.

What you'll do

Major Accountabilities

• Performs AP/AR duties in compliance with company policies and procedures, including the timely processing of online banking payments into Navision, coding invoices and submitting to Fusion, processing annual and monthly payment plans via credit card, following up with customers with declined or expired payment methods.
• Performs general administrative tasks as required. Monitors shared info box for incoming inquiries from Lawyers for Sewer Utility Adjustments, flags billing inquiries and distributes to Operations Support Administrators, handles simple customer inquiries via email inbox.
• Processes new sewer applications, creates property files and contacts in Navision, sources information in Cityview, sends applications to Municipality for assessment and creates quotations for services.
• Document digitization of property files, shredding, etc.

General Responsibilities

• Perform AP/AR responsibilities in accordance with company policies and procedures, ensuring timely processing of online banking payments into Navision, invoice coding, and submission to Fusion. Process annual and monthly payment plans via credit card, follow up with customers regarding declined or expired payment methods, and handle incoming EFT payments.
• Review invoices for accuracy in AR/AP, resolve vendor inquiries regarding payments, code invoices, and forward them to Fusion for processing and payment.
• Perform general administrative duties as needed, including monitoring the shared inbox for incoming inquiries from lawyers regarding Sewer Utility Adjustments, flagging billing inquiries, and distributing them to Operations Support Administrators. Respond to simple customer inquiries via the email inbox.
• Organize and maintain various filing systems, including electronic management systems and document retention programs.

What you'll bring

Education / Experience

• High school diploma
• Administrative/Accounting Certificate/Diploma preferred.
• Proficiency in Microsoft Office Suite.
• Experience with Microsoft Dynamics/Nav and Cityview is an asset.
• Background in utilities is an asset

Knowledge/Skills

• Ability to communicate effectively and professionally orally and in writing.
• High attention to detail
• Strong organizational skills
• Excellent time management skills
• Excellent customer service and interpersonal skills
• Ability to perform, organize, and prioritize work independently
• Ability to perform multiple tasks simultaneously with a high degree of accuracy
• Ability to collaborate and work within a team towards common goals
• Skilled in the use of PCs, Teams, Outlook, and Microsoft Office including Word, Excel, and SharePoint

Please note

• Little to no travel required.
• Usage of PC and/or laptop, copy machine, telephone, and other general office equipment.
• Lifting or moving up to 25 pounds occasionally
• May stay in one position with little movement occasionally for short periods of time.

What we offer

• Extended Health Benefits: Flexible health and dental coverage.
• Employee Assistance Program (EAP): Confidential support services available from Day 1.
• Sick Hours: 15 sick days accruing from day 1.
• Flexible Work: Support for flexible work options.
• RRSP Program: Up to 5% matching contributions.
• Technology in the Workplace: Access to current technology and applications.
• Grow with us: Tuition reimbursements for self-development.
• Employee Resource Groups (ERG): Voluntary groups for shared characteristics.

People Focused and Inclusive Culture

We attract and develop connected, high performing people of diverse backgrounds who achieve their goals in alignment with our purpose, vision, and values. Creating an inclusive and respectful work environment where everyone belongs is essential to us.

If you possess these skills and qualifications, we invite you to apply online at www.nexuswatergroup.com