Case Manager

Hi. We’re Trellis.

Trellis works with young people, adults, families, and communities to unlock their potential and support their growth. We are focused on generational change by providing a spectrum of services for people of all backgrounds, including those with complex needs. Our programs improve access to resources, develop family and community supports and build people’s capacity to deal with life’s challenges.

With our support, people from all walks of life are empowered to move beyond systemic barriers, cultivate great outcomes and reach their full potential. We’re Trellis – and we’re always growing!

Our values not only define who we are but also support Trellis to achieve our vision of everyone reaching their full potential.

• Courage: We willingly embrace growth, and don’t see it as optional
• Empathy: We relentlessly care about the growth of others and won’t let anyone go unsupported
• Learning: We choose to grow through uncertainty, even when the status quo feels easier
• Impact: We go beyond what seems doable and prove that growth is possible.

We are committed to fostering a culture of inclusion and connectedness, where everyone is welcomed. We believe in creating a workplace that celebrates diversity of our teams, our program participants and reflects the communities we serve.

We are committed to active reconciliation in alignment with the Truth and Reconciliation Commission 94 calls to action and the United Nations Declaration on the Rights of Indigenous Peoples. Reconciliation is a highly valued and integrated part of our culture and work. Trellis’ reconciliation journey is intentional with meaningful engagement from team members both collectively and as individuals.

We provide people with meaningful work and are committed to offering equitable total compensation to all staff. This includes the following benefits:

• Flexible Health & Wellness Benefits
• RRSP Group Savings Plan
• Free and confidential support through the Employee & Family Assistance Program
• Paid Vacation, Sick Days, Wellness Days and your Work Anniversary off
• Ability to swap statutory holidays for other days of importance to you
• Consistent Training & Development Opportunities
• Diversity and Inclusion embedded into everyday practice.

The Role: Case Manager (Full-time)

The Case Manager supports their clients in finding and maintaining housing. With a focus on harm reduction, this scattered-site housing program aims to house youth in the community of their choice. Further, Case Managers aim to reduce barriers for their clients, including those of housing, basic needs, medical appointments, and advocating for system supports, mental health services, and addiction counseling. Case Managers have an assigned caseload for which they manage and support.

Key Responsibilities:

Client Relations

• Relentlessly engage clients and their natural supports based on the client’s needs.
• Support clients and their situations objectively and without bias, in a non-judgemental, inclusive and reflective way, that is predictable across consistent meetings.
• Assist clients in developing their goals using a client-centered and strength-based model.
• Use empathy and understanding to build positive and safe relationships with clients.
• Create and model appropriate boundaries for clients, consistently maintaining them.
• Ability to have challenging conversations, surrounding case planning, program expectations, etc.
• Support in re-connecting and building their natural supports
• Handle crisis situations as they arise.

Case Management

• Assist clients in all areas of case management, including areas such as housing, life skills development, cooking, cleaning, employment, education, and budgeting.
• Housing supports may include navigation of the housing and rental markets; work with the Trellis Housing Liaison for appropriate or affordable housing; support in lease signing, maintaining a copy for Trellis records; assist with all move ins and move outs; support with landlord relations as needed, including mediation as necessary; expanding understanding of Housing Rights as needed.
• Support clients in gaining financial independence and building a life around the budget based on the finances of the client.
• Assist clients in gaining employment, through resume support and employment opportunities.
• Assist clients in completing education, as required, based on their goals.
• Work with youth and their families, both individually and collectively, to negotiate boundaries, manage conflict, and improve communication all aimed at family reunification. This might include crisis resolution, mediation, safety planning, advocacy, facilitated referrals, and system navigation.
• Actively work to engage with client’s family members to ensure that all individual needs and goals are being met, while strengthening the capacity of the whole family.
• Assist clients in navigating the appropriate systems, including Healthcare, Income Support, Rent Subsidy, etc.
• Navigate referral processes to ensure that clients are able to access Queer safe, Indigenous safe, and any other Cultural Supports as needed.
• Support in reducing barriers to accessing services and stigmas associated with systems navigations.
• Communicate with community partners in a professional and client-centered way.
• Complete all necessary Intake Documents, Incident Reports, Case Notes, and Discharge Papers as needed.
• Assist in goal planning documentation for each client, and the necessary quarterly/annual updates. Meet all deadlines as assigned to the CAC Accreditation Standards.

Qualifications:

• A Diploma or Degree in a Human Services Field (equivalencies also considered).
• 2-5 years of experience working with individuals and/or families with a strengths-based and trauma-informed lens (lived experience considered & an asset).
• Knowledge of brief therapeutic strategies, housing first, harm reduction, crisis management, and/or Indigenous social work practices an asset.
• Valid driver’s license and reliable vehicle with appropriate insurance. Can work Monday to Friday with flexibility to accommodate families on occasional evenings and weekends.
• Current Standard First Aid CPR-C, ASIST, and TCI considered an asset.
• Able to obtain clear Criminal Check with Vulnerable Sector Search and Child Welfare Intervention Check.

Reporting Relationship:

This position directly reports to a Trellis 24/7 Program Manager.

Join Our Team

The resounding impact we have on individuals and communities is thanks to our network of passionate, open-minded, and dedicated staff who are committed to the work they do every day. We’re always growing and we’re looking for passionate people who want to grow with us! People who are eager to make an impact while continuing to grow their expertise.