Content Claims Specialist

The role of Content Claims Specialists is multi-faceted, focusing primarily on four key areas of edjuster’s content claims handling operations:

• Act as an intermediary between the Insurance Company's property adjusters and their policyholders, assisting with the inventory and valuations of total loss contents.
• Ensure accurate and timely processing of content claims using edjuster’s claims handling methodology and its pricing platform, exclaim.
• Operate from home-based offices, consistently assigned new claim files.
• Record all daily claims handling activity, including hours worked and tasks completed.

Responsibilities include:

• Conduct onsite visits to meet adjusters/policyholders and inventory total loss contents.
• Ensure consistent quality and turnaround of all claims according to the Company’s standards.
• Work with other teams to organize resources for efficient inventory and LKQ valuations.
• Provide timely updates on the content claims process to adjusters/policyholders.
• Complete and submit detailed daily work/time logs for all claim tasks completed.
• Maintain claim-related notes in the Company's platform, exclaim.
• Ensure timely and accurate completion/pricing of outstanding items adhering to LKQ standards.
• Promote edjuster’s brand and reputation professionally.
• May be exposed to diverse conditions (cold, heat, rain, debris, etc.).

Qualifications:

• Secondary School diploma.
• Ability to work independently with minimal supervision.
• Some background/experience in the Property claims industry is an asset.
• Provide an adequate, noise-free workspace.
• Own high-speed internet service required.
• Company equipment provided, maintenance responsibility lies with the employee.
• Reliable transportation and valid driver's license required.
• Regular travel to loss sites required; occasional overnight travel may be necessary, expenses covered by edjuster.
• Strong computer skills (Office 365 & Windows 10).
• Strong communication skills.
• Ability to adapt to change and new technology.
• Willingness to learn and continuously improve.