Veterinary Product Advisor

Position Snapshot

Business area: Nestlé Purina PetCare Canada

Job title: Veterinary Product Advisor

Location: Fully remote

A little bit about us

As a company made up of pet owners, we believe that pets and people are better together. If you share our passion for pets and you're looking for a career where you can take ownership, collaborate and contribute to challenging, satisfying and meaningful work, then you are the type of person we want at Nestlé Purina PetCare Canada. We are a leader in the pet care and pet nutrition industry, producing Canada’s best loved brands including Alpo , Beneful , Beyond , Dog Chow , Cat Chow , Fancy Feast, Friskies, Tidy Cats, Pro Plan Veterinary Diets, Purina ONE and many more. Join us in enriching the lives of pets and the people who love them.

What to Expect:

We are looking for a Veterinary Product Advisor reporting into the Director of the Professional Engagement Team, for a 12-months contract. This role will act as the primary liaison for general inquiries and customer support related to Purina products. You will engage with a diverse range of callers, including veterinarians, veterinary technicians, pet owners, and Purina team members. The discussions may cover an array of topics such as product information, usage guidance, complaints, and adverse reactions. You will share valuable insights into the nutritional and technical aspects of our products. Your role will be essential in ensuring a seamless and supportive experience for all stakeholders involved.

A day in the life of a Veterinary Product Advisor

• Manage all communications received at the Canadian Veterinary Resource Centre (CVRC)
• Requests received and addressed by email, phone and Purina Veterinary Portal.
• Communicate highly technical nutritional recommendations and information to the Canadian veterinary professional to drive Purina loyalty and recognition as the leading veterinary nutrition company.
• Provides professional, friendly, accurate and timely responses.
• Provides nutrient information for all Purina branded products, as well as recommendations for where/how to purchase (including distributor pricing/coding/availability)
• Communicates product recommendations and provides supporting scientific literature. Provides nutritional management advice in treating pets with certain health conditions.
• Shares Purina advantages versus competitive products
• Provides information and support for current marketing, promotions, and programs available in Canada.
• Documents all product complaints and escalates for investigation as needed.
• Offers technical support for numerous Nestlé Purina Petcare platforms including Daily Nutrition Matters and the Purina Veterinary Portal.
• Supports veterinary to client product recommendations by providing technical and nutritional information to solidify the recommendation.
• Reviews marketing materials for technical accuracy and utility to veterinary professionals
• Maintains awareness of competitive activity, patterns in customer concerns, or trends in pet nutrition and communicating proactively to manager.
• Attends select veterinary conferences to promote Purina products, research, and science.

Role Requirements

• 3 years in clinical practice with experience in customer service. Practice Management experience would be an asset.
• Education: Registered Veterinary Technologist/Technician (Graduated from an accredited Animal Health Technology/Technician, Veterinary Technician/Technologist college program AND has successfully completed the Veterinary Technician National Examination (VTNE).
• Excellent communication & interpersonal skills with a desire to provide exceptional customer service.
• Must be motivated to work with sales and marketing.
• Capable of understanding and communicating technical and nutritional product information and promotion details.
• Proficiency with MS office applications and Outlook is required.
• Fluency in written and spoken English required. Bilingualism in French and English is an asset.

Benefits

• Flexible and remote work arrangements
• Excellent training and development programs as well as opportunities to grow within the company
• Up to 50% off – Nespresso Coffee Machine, Capsules and accessories
• Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestlé offices/sites)
• Additional discounts on a variety of products and services offered by our preferred vendors and partnerships
• Bring your dog to work!

What you need to know

We will be considering applicants as they apply, so please don’t delay in submitting your application.

Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.