Cloud Support Engineer

Qualifications

• 1+ years of software development, or 1+ years of technical support experience
• 1+ years of network and operating system support, or 1+ years of system administration experience
• Experience troubleshooting and debugging technical systems
• Fluency in both written and verbal Japanese

As the world’s largest cloud provider, Amazon Web Services (AWS) is redefining the cloud computing industry with more than 200 featured products and services. AWS Support Engineering teams span across the globe and implement innovative cloud computing solutions and solve technical problems. As a Cloud Support Engineer, you will be at the forefront of this transformational technology and acting as the ‘Cloud Ambassador’ across all the cloud products. You will be arming our customers with required tools & tactics to get the most out of their Product and Support investment and contributing to a follow-the-sun roster to assist a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications for 24/7/365. Would you like to equip yourself with the latest cloud computing technologies? Are you familiar with best practices for applications, servers and networks? If this sounds exciting to you, you might be the person we are looking for!

What Can You Expect From a Life at AWS?

• Work on critical, highly complex customer problems that may span multiple AWS services
• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
• Leverage your extensive customer support experience to provide feedback to internal teams on how to improve services
• Drive tactical & strategic projects that improve support-related processes and our customers’ technical support experience
• Write tutorials, how-to videos, and other technical articles for the developer community

As we operate on a follow-the-sun model, with sites located globally, working hours and days are based on customer demand and may include weekends (on a rotational basis).

Why AWS Support?

• First and foremost, this is a customer support role – in The Cloud.
• On a typical day, you will be primarily responsible for solving customer’s issues through a variety of customer contact channels which include web, live chat, and telephone.
• You will be provided both self-paced and instructor-led training that help you develop the skills required to be successful in your role.
• As your career advances, you may also have the opportunity to coach/mentor new hires, develop & present training, and participate in hiring.

Key Job Responsibilities

• Apply advanced troubleshooting techniques to provide tailored solutions for our customers
• Drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue
• Apart from working on a broad spectrum of technical issues, participate in new hiring, write tools/scripts to help the team, or work with leadership on process improvement and strategic initiatives

Career Development

We promote advancement opportunities across the organization to help you meet your career goals.

Training

We have training programs to help you develop the skills required to be successful in your role.

About the Team

Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply.

• Bachelor's degree in computer science or equivalent

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

Please visit this link for more information about workplace accommodations.