Business Manager

The BUSINESS MANAGER plays a critical role in supporting Radius Security’s mission to provide leading-edge life safety solutions and create safe communities. This role is the single point of contact for key multi-site clients, ensuring their needs are met with excellence and accountability. By fostering long-term relationships, the Business Manager enhances customer retention, oversees project outcomes, and collaborates with internal teams to deliver exceptional service experiences. THIS ROLE MATTERS.

LOCATION & HOURS

This role is based out of our Richmond Headquarters and is permanent & full-time (40 hours/week). Site visits and some travel may be required (minimal).

COMPENSATION

Depending on the candidate, this role has a salary range of $80,000-$120,000 per year (this includes base salary + commission/bonus structure).

CORE AREAS OF RESPONSIBILITY

1. NATIONAL ACCOUNT MANAGEMENT

• Serve as the primary contact for multi-site customers, ensuring seamless communication and strong relationships.
• Collaborate with Operations and Sales teams to meet expectations, enhance retention, and maintain service quality.
• Conduct regular touchpoints (site visits, calls, meetings) with customers and internal stakeholders.
• Review and ensure accuracy of Master Sales Agreements and Service Level Agreements.

2. PROJECT MANAGEMENT

• Oversee multi-site projects, including prioritized evergreen (aging) installation renewals and upgrades.
• Lead project execution, ensuring on-time, on-budget completion while meeting customer requirements.
• Provide technical design support, review specifications, and ensure compliance with project objectives.
• Collaborate with Operations, R&D, and the Command Center team on site reviews and new opportunities.

3. KEY ACCOUNT MANAGEMENT

• Conduct site visits using a standardized checklist to assess needs and identify cross-sell opportunities.
• Address escalated customer concerns and develop resolution plans for at-risk accounts.
• Lead missed incident reviews, coordinating with internal teams and providing recommendations.
• Support customers with technology trends, crime prevention strategies, and security upgrades.
• Work closely with internal teams (Command Center, Police Liaisons, and Operations) to proactively improve security at problematic sites.

• PLEASE NOTE: this is not an exhaustive list and other responsibilities may be required.

REQUIREMENTS

OUR IDEAL CANDIDATE

EXPERIENCE

• 3 + years in technical sales, with a proven track record of success.
• 1 + years in security, construction, life safety, or related industries.
• Hands on experience with project cost estimates, quotes, RFIs, and reviewing project specifications.

EDUCATION & CERTIFICATIONS

• Degree/Diploma in Mechanical, Electronics, IT, or Computer Sciences, would be an asset.
• CCTV, Networks, Telecom, or related technical training, certificate, or experience, would be an asset.
• Crime Prevention through Environmental Design (CPTED) certified, or a keen interest to become certified.
• A valid drivers license and clean driving record.
• Must be able to receive and maintain a valid security license.

SKILLS & STRENGTHS

• Exceptional communication and presentation skills.
• Strong ability to generate recurring sales and successfully upsell services.
• General knowledge of networks, security technology, and mechanical aptitude.
• Experience with access control, intrusion detection, fire alarm, and CCTV systems.
• Proficient in Microsoft Office (Excel, PowerPoint); Visio is a plus.
• Problem-solver with a solutions-focused mindset.
• Self-motivated, detail-oriented, and results-driven.
• Team player who takes initiative and gets things done.
• Solutions-focused mindset where you take accountability for making things happen and bringing ideas to the table.