Bilingual Operations Agent

Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated.

FCT provides industry-leading title insurance, default solutions, and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers, and communities.

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose, and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.

As a Bilingual Title Officer, you will provide superior customer service to our clients responding to all inquiries within specified timeframes, prepare legal documents for mortgage transactions, and ensure transactions closings are met. This role is ideally suited to an individual who would like to join a company that has created a unique working atmosphere that offers challenge, purpose, and the opportunity to grow both personally and professionally in a team-oriented environment.

Here's how you'll contribute:

• Provide superior customer service to our clients via portal, email, and phone responding to all inquiries within specified timeframes. Develop internal and external partnerships to enhance overall customer service experience.
• Manage all issues and title discrepancies with the Lender representative (lender, mortgage specialist etc.)
• Manage day to day tasks in accordance with our corporate policies
• Prepare applicable documents as per respective lender program requirements.
• Working collaboratively with our external clients such as lenders, notaries, and brokers

Here's what you'll bring:

• Graduate of a law clerk/legal admin program or equivalent experience will be considered an asset
• Exceptional phone manner with strong communications and interpersonal skills.
• Proven ability to problem solve and prioritize issues.
• Possess strong attention to detail with the ability to manage competing priorities within a busy office environment.
• Detail-oriented and proven ability to multi-task in a fast-paced environment.
• Ability to exercise good judgment in protecting confidential information.
• Intermediate computer skills in MS Office and Outlook.
• Candidates must be flexible to work a regular rotating late shift up to 7:00 pm (AST).

HERE’S WHAT SETS US APART:

• Comprehensive benefits that include virtual healthcare and an Employee & Family Assistance Program
• Group retirement savings plan with company match
• Paid holidays and generous paid time off
• Hybrid work arrangements
• Paid volunteer opportunities and charitable donation matching
• Employee recognition programs that include referral incentives
• Potential for performance-based incentives
• The opportunity to participate in our stock purchase plan

By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT’s hiring process.