Operations Coordinator

At Colliers it’s not our success that sets us apart, it’s how we achieve it. Our people are passionate, take ownership and always do what’s right for our clients, people and communities.

About the role:

As Operations Coordinator within our REMS team, you'll play a central role in customer care by bringing outstanding interpersonal skills, attention to detail, and a positive demeanor to everything you do. We are looking for an Operations Coordinator to join our Royal Bank Plaza site. The successful candidate will contribute to the efficient performance of the Operations Department. This is an opportunity to leverage your expertise to help us lead our industry into the future.

In this role

• Oversee all Yardi tenant work order requests, respond to tenant requests with a high degree of professionalism and clarity.
• Assign tasks, communicate with building operators to ensure SLA’s are met and calls are closed in a timely manner.
• Run monthly Yardi reports, and complete ad hoc requests based on specific scenarios or timeframes.
• Provide weekly and monthly reporting to the client.
• Coordinate quotations and create purchase orders for the operations team.
• Review and code all operational invoices for approval by management.
• Assist with operational chargeback invoices. Smoke bypass, drain downs, grease trap cleaning etc.
• Complete building tours, attend operations/management tours: creating work orders for any deficiencies noted.
• Provide tenants monthly utility data to support their ESG requirements. Compile all utility data and present it for the client’s review.

What you’ll bring

• 2+ years related work experience in property management, preferably in a class “A” commercial/mixed used building.
• Experienced with YARDI and other property management related software programs.
• Strong customer service skills and strong verbal and written communication.
• Must have computer proficiency in Word, Excel, Outlook and PowerPoint.
• Exhibits high level of initiative, self-starter, and strong work ethic with ability to work independently.
• Ability to complete, prioritize and handle multiple tasks under time sensitive deadlines.
• Exhibits high level of professionalism and strong interpersonal skills in a teamwork environment.
• Post-secondary education in business administration or real estate an asset.
• Working towards CPM or RPA would also be considered an asset.

What we offer

• Innovative projects: Work on cutting-edge initiatives that shape our communities, drive our growth, and make a tangible impact.
• Career growth: Advance your career and achieve your goals with industry-leading training and development programs.
• Competitive benefits & compensation: Enjoy a comprehensive and flexible benefits package along with competitive compensation that rewards your contributions and supports your well-being.
• Collaborative culture: Join our enterprising team where innovation thrives, collaboration is key, and our people are empowered to be their authentic selves and do their best work.
• Diversity, Equity & Inclusion: Our robust North American Diversity & Inclusion Program features eight Employee Resource Groups (ERGs), where you can connect, learn, and contribute to a diverse and supportive community.
• Global network: Join a global team of 22,000 professionals across 68 countries, where you'll expand your network and learn from experts in a dynamic international community.

Applicants must be currently authorized to work in Canada on a full-time basis. The employer will not sponsor applicants for work visas.