General Repair Technician III

ABOUT US

BGIS is a leading provider of customized facility management and real estate services. With a combined team of over 10,000 professionals worldwide, we relentlessly focus on enabling innovation through the services we deliver. We actively seek new opportunities that drive innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia, and Asia. For further information, visit www.bgis.com.

OUR CULTURE

At BGIS, our culture is built on three foundational pillars:

• Culture of Care: We deeply care for each other, our clients, partners, and the communities we serve.

• High Performing Teams: We go Above and Beyond to deliver exceptional services. INTEGRITY, OWNERSHIP, RESPONSIVENESS, INITIATION, VISIBILITY, DRIVE, and INTEGRATION are core to high performance.

• Unwavering Commitment to Sustainability: We conduct every action with a focus on preserving our earth.

SUMMARY

The General Repair Technician III is responsible for operating the facility including, but not limited to, mechanical and other supporting systems; performing structured inspections, preventative and corrective maintenance, routine and on-demand services on facility mechanical equipment and other systems. The Technician III also works in accordance with established processes and practices, complying with internal and external requirements including but not limited to environmental, health and safety, and fire protection.

This role collaborates with all key BGIS departments to ensure full support of all activities and plays a key role in our INTEGRATED approach to operating buildings.

Opportunities for Development:

At BGIS, we are committed to the development of our people – offering opportunities to learn and grow into various roles. Success in the role offers Team Members the opportunity to explore various roles, including:

• On Account & expanded Operational roles
• Facility Management Office roles to support accounts
• Project Management roles to support projects

KEY DUTIES & RESPONSIBILITIES

Safety Ownership and Regulatory Compliance

• Comply with all internal and external requirements, including environmental, health and safety, and fire protection mandated by BGIS Health Safety and Environment Teams and enforced by law.
• Take ownership of safety measures related to building equipment, ensuring the secure operation of critical systems.

Technical Leader and Oversight

• Perform regular facility, mechanical, and other equipment and systems monitoring inspections, preventative and corrective maintenance to ensure facility uptime objectives are met.
• Respond to routine and on-demand service requests and perform preventative and corrective maintenance on facility mechanical equipment and other systems.
• Participate in and assist with facility-related projects.
• Provide observations about facility, mechanical, and electrical equipment conditions and deficiencies, and suggest enhancements and repairs.
• Maintain all assigned tools and arrange for repairs and replacements where required.
• Assume technical leadership in maintaining and optimizing building equipment to prevent disruptions to tenant operations.

• Ensure peak performance of critical building equipment, including HVAC, electrical, and plumbing systems, through continuous technical monitoring and maintenance supporting 24/7 operations.

Visibility in Sites

• Establish a strong technical presence at facility sites, focusing on critical building equipment areas.
• Cultivate technical relationships with on-site personnel, emphasizing the importance of equipment reliability.

Inspection Management

• Perform work according to established processes and practices.
• Monitor assigned facility by conducting walkthroughs for mechanical, electrical, and other equipment systems.
• Execute comprehensive technical inspections of building equipment, focusing on critical systems impacting tenant operations.
• Document and analyze technical findings, prioritizing repairs and upgrades.
• Maintain a meticulous technical inspection checklist and database specific to building equipment.

Occupant Experience

• Assist in enhancing tenant and customer satisfaction and maintaining positive relations through the manner in which work is performed.
• Enhance the tenant experience by prioritizing the reliability and technical functionality of building equipment.
• Collaborate with facility management to ensure seamless equipment operation and minimal tenant disruptions.

Proactive Communication and Escalation

• Be available for on-call/standby and emergency call-outs as they arise.
• Communicate technical information effectively to internal teams and external vendors.
• Escalate critical equipment-related issues to minimize downtime and tenant disruptions.
• Maintain open communication channels with stakeholders, emphasizing equipment status and maintenance updates.

Work Order Management

• Manage work order life cycle in partnership with the Central Work Order Management Team, ensuring work meets quality and contract requirements.
• Assist in the implementation of preventative maintenance programs, ensuring deficiencies are identified, recorded, and escalated.
• Ensure work is performed following corporate and legislated policies related to environmental, health and safety, and fire protection.
• Prioritize technical work orders related to building equipment to minimize business disruptions.
• Maintain thorough records of technical work order history, including equipment-specific details and expenses.

Financial Ownership (Including Quotes Management)

• Submit all expenditures on a timely basis.
• Manage the budget for building equipment maintenance, seeking cost-effective solutions to ensure tenant operations are unaffected.
• Solicit and evaluate technical quotes for equipment repairs, maintenance, and upgrades.

Vendor Management

• Oversee technical vendors and contractors with specialized expertise in building equipment maintenance.

KNOWLEDGE & SKILLS

• High school diploma plus trades training and/or certification or licensing.
• Minimum 3 years’ experience in preventive and corrective maintenance on HVAC, pneumatic, or hydraulic systems.
• Sound knowledge of processes and practices relating to facility operations and maintenance.
• Demonstrated ability to maintain, troubleshoot, and repair mechanical and building systems and equipment.
• Strong environmental, health, and safety mindset.
• Client-service orientation and high sense of urgency.
• Knowledge of Building Automation Systems (BAS).
• Effective communication skills for data relay, exchange, feedback, and clarification.
• Mentoring skills to support lower level technician’s development.
• Adhere to Health and Safety policies, including wearing required PPE.
• Capable of obtaining appropriate security clearance.

Licenses and/or Professional Accreditation

• Building Operator Certification or equivalent through an accredited institution required.