Application Support Developer

Looking to work for an awesome team? You've come to the right place! Our developers are a tight-knit group helping drive substantial product development as we continue to grow. Fix it, Ship it, Own it is our department mantra and we try to live it daily. We value shipping quality code that delivers end-to-end functionality and then iterating and improving on that code using feedback loops from our observability stack.

TouchBistro is looking for Application Support Developers. Our POS system is evolving and our customers are demanding more product capabilities and more flexibility with the current feature set. As a member of the Technology team, you will have the chance to work on our current iOS products to help deliver on our support commitments to our customers and will be responsible for troubleshooting, debugging, and resolving complex Production issues.

Our current stack is built around some Objective-C and a whole lot of Swift! The Production Support team is poised for growth and along with that comes many opportunities to learn different skills both technical and non-technical.

What You'll Do

• Investigate by analyzing reported issues, debugging through code, and reverse engineering systems to identify and address root causes
• Manage the Production Support ticket queue and ensure items are prioritized and communicated according to our SLAs
• Openly collaborate with your team to solve problems and learn from failures
• Keep up-to-date with best practices and tooling from iOS / Android technologies
• Openly collaborate with your team to solve problems and learn from failures
• Fix it! Ship it! Own it!
  
  

What You Bring

• You have excellent analytical, problem solving, and troubleshooting skills
• You have knowledge of Swift, Objective-C, or other mobile technologies
• You have some experience troubleshooting and debugging native mobile apps in a production setting
• You have some exposure to SQLite
• You have some exposure to troubleshooting networking and RESTful API issues
• You are able to effectively communicate and exchange information with technical and non-technical teams
• You are able to take part in an on-call rotation
• You have some experience working on teams in an agile-scrum environment
  
  

What We Offer

At TouchBistro, we are a diverse group of restaurant-obsessed, tech-loving people brought together by a mission to support the passion and success of restaurateurs. You can feel confident joining a fun, vibrant, and rapidly growing environment. You will be working alongside driven individuals who are passionate, innovative, accountable, collaborative, and respectful.

The Perks:

• Generous Time Off Program
• Health, Dental, and Vision Benefits
• Flexible Health and Wellness Plan
• Parental Leave & top up
• Employee Assistance Program
• Professional Development
• Volunteer Program
• Monthly Lunches
  
  

About TouchBistro

TouchBistro is an all-in-one Point-of-Sale and restaurant management system that makes running a restaurant easier. We have powered more than 29,000 restaurants around the world, and we know that while passion is plenty in the restaurant industry, time and money usually aren't. Providing the most essential front of house, back of house and customer engagement solutions on one easy-to-use platform, TouchBistro helps restaurateurs streamline and simplify their operations, increase sales, drive revenue, and deliver a stellar guest experience.

TouchBistro believes in fostering an inclusive workplace where all individuals have an opportunity to succeed. Requests for accommodation due to a disability can be made at any stage of the recruitment process.