Membership Services Shift Leader

About Western

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth.

About Us

Student Experience fosters equitable learning environments in which all students can thrive to their full potential. Our vision is for all Mustangs to discover their personalized pathway through Western’s rich, wholistic learning environment. The Student Experience portfolio is organized into three inter-dependent pillars: Wellness & Wellbeing, Sport & Recreation, and Leadership & Learning.

The Sport & Recreation pillar enriches student thriving through a focus on developing leadership and success in sport and recreation. Our vision is for students to discover balance in their lives and pursue challenges without fear of failure.

Recreation & Active Well-being promotes overall wellbeing through active living. Participation enhances self-confidence, stress management, and social connections, improving quality of life for students, staff, and faculty.

Responsibilities

Purpose of Role:
Western Sports & Recreation seeks a motivated individual for a leadership role in the Membership Services team, providing supervision and direction to staff. Shift Leaders oversee mentoring, training, and performance management, acting as the point of contact for emergencies.

Responsibilities:

• Provide leadership and guidance to the membership services team.
• Support communication channels across teams and with professional staff.
• Initiate staff meetings, design training sessions, and prepare news bulletins.
• Ensure adherence to safety rules and policies, respond to emergencies, and administer first aid as required.
• Assist in staff engagement, employee documentation, and data collection.

Minimum Qualifications:

• Current Standard First Aid & CPR Instructor Certification.
• Commitment to work 15-20 hours per week within a flexible schedule.
• Current full-time student at Western, enrolled in a minimum of 3.5 courses.

Knowledge, Skills & Abilities:

• Strong written and verbal communication skills.
• Demonstrated leadership skills and teamwork.
• Ability to foster teamwork and encourage learning among team members.
• Strong computer skills and ability to learn software programs.
• Positive attitude with customer service orientation.
• Excellent time management and organizational skills.
• Personable and courteous in relationships with others.
• Independent decision-making and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Experience:

• Prior leadership experience on campus or in a fitness and recreation facility.
• Prior customer service experience.
• Familiarity with Campus Recreation programs, services, and facilities is an asset.

Why Western?

Western offers part-time and temporary employment opportunities with room for growth. Enjoy a progressive work environment that promotes work/life balance and access to our state-of-the-art recreation centre.

Background Checks

Successful applicants may need to produce current record checks from a police service before commencing employment.

Applying at Western

Complete all relevant sections of the application. Supplement with a cover letter and resume. Consideration will include assessment of previous performance, experience, and qualifications.

Western Values Diversity

Western invites applications from all qualified individuals and is committed to employment equity and diversity. Accommodations are available for applicants with disabilities throughout the recruitment process.

Please Note:

We thank all applicants; however, only those chosen for an interview will be contacted.