Technical Service Representative

The Opportunity

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. Our culture puts our team members first, prioritizing actions that support happiness, inspiration, and engagement. Join us in our mission to transform the power of diagnostics into a healthier future for all.

The Role

We are seeking a Technical Service Representative, based in Montreal, Quebec, Canada to provide on-site technical product services. This is a remote position that offers a company car, gas card, cell phone, and laptop. All vehicle maintenance will be covered by QuidelOrtho. The ideal candidate should be located within Montreal for this position.

The Responsibilities

• You will install, troubleshoot, repair, test, and certify the full range of electronic medical devices, distributed by QuidelOrtho, needing field service support.

• You will provide service to hospitals across Quebec and other provinces when required.

• You will be required to accurately complete all paperwork associated with service calls and scheduled PMs.

• It will be essential that you are current on industry practices. You will assist QuidelOrtho Account Managers with customer presentations and trade shows as required.

• Perform other work-related duties as assigned.

The Individual

Candidates should be aware that the Company currently requires customer-facing workers to meet Customer Credentialing requirements which may include up-to-date immunizations. The Company is an equal opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company.

Required:

• Education: A community college or university graduate from an electronic/biomedical engineering program or equivalent is required.

• Bilingual in English and French

• Must have superior oral and written English communication skills, strong analytical skills, and a high level of drive and initiative.

• Excellent interpersonal and influencing skills with the ability to deal with multiple projects and priorities in a dynamic team-oriented environment are required.

• Safe driving skills are required.

• Must be able to legally travel to the US for new hire training.

• Travel: Up to 70% travel is required for this position.

Preferred:

• Experience working in hospital laboratories repairing medical equipment is an asset.

The Key Working Relationships

Internal Partners:

• Field Service: Technical Service representatives, apprentices, Senior Technical Service representatives, Regional Service Specialists, Regional Service Managers, Canada Service Director.

• Sales: Sales Director, Account Managers, Sales Manager, Marketing.

• Interacts with other aspects of the organization as required (e.g., Finance, HR, IT, Customer Service, etc.).

External Partners:

• Customers including but not limited to Laboratory Managers, Supervisors.

The Work Environment

Typical work week and hours with overtime required in an outside field service environment. Must have the discipline, organizational skills, and self-motivation to work autonomously in a home office environment. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties, regularly required to use hands to finger, handle, or feel and talk or hear. Frequently required to stand, walk, bend, twist, reach, and sit. Occasionally required to reach, kneel, squat, or balance. Must be physically able to travel up to 75%. Must maintain a valid driver’s license and must own and maintain a suitable automobile for travel to customer sites, airports, etc. Travel includes airplane, train, automobile, and overnights. Typical workday: 80% of time meeting with people, 20% on computer, doing paperwork, or on the phone. Must be able to lift up to 75 pounds.