Customer Support Specialist
Candex
Date: 2 weeks ago
City: Toronto, ON
Contract type: Full time
About
Candex is a rapidly growing private global B2B fintech company on a mission to reshape the way businesses transact. Our tech-based solution makes purchasing fast and easy for enterprise buyers. Recognized in the ProcureTech 100 for Procurement Innovation, our SaaS Platform and accompanying services completely transform the buying experience for large companies around the globe. Buyers enjoy the simplicity of Candex for their purchases, vendors get paid faster, and procurement teams love the increased control they gain over purchases — Everyone wins!
We serve companies in the Global 2,000 and our existing clients include some of the world’s biggest corporations. We’ve raised over $85M from leading investors including Goldman Sachs, JP Morgan, American Express, Altos, Craft, and NFX. Available in almost 50 countries, Candex is expanding our already robust footprint and is looking for ambitious, fun people to join us on our mission to revolutionize the way businesses engage and pay their suppliers.
The Role
We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities.
This position will assist Candex’s internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with Candex’s specific systems and technologies.
To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement.
An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction.
This is a hybrid position, coming into the office in Toronto's financial district twice a week.
Responsibilities
Studies indicate that individuals from marginalized backgrounds, including women, often choose to apply for positions only when they fulfill all listed requirements. However, if you find that this role resonates with you even though you don't match every criterion, we strongly encourage you to get in touch with us. Our commitment to being an equal opportunity employer drives us to cultivate a workplace that celebrates diversity and inclusivity, embracing individuals from various backgrounds. Our hiring process prioritizes skills and abilities, and our wide-reaching outlook is something we take great pride in. Feel free to reach out!
Candex is a rapidly growing private global B2B fintech company on a mission to reshape the way businesses transact. Our tech-based solution makes purchasing fast and easy for enterprise buyers. Recognized in the ProcureTech 100 for Procurement Innovation, our SaaS Platform and accompanying services completely transform the buying experience for large companies around the globe. Buyers enjoy the simplicity of Candex for their purchases, vendors get paid faster, and procurement teams love the increased control they gain over purchases — Everyone wins!
We serve companies in the Global 2,000 and our existing clients include some of the world’s biggest corporations. We’ve raised over $85M from leading investors including Goldman Sachs, JP Morgan, American Express, Altos, Craft, and NFX. Available in almost 50 countries, Candex is expanding our already robust footprint and is looking for ambitious, fun people to join us on our mission to revolutionize the way businesses engage and pay their suppliers.
The Role
We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities.
This position will assist Candex’s internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with Candex’s specific systems and technologies.
To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement.
An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction.
This is a hybrid position, coming into the office in Toronto's financial district twice a week.
Responsibilities
- Onboarding new users to the system, including user adoption
- Administration of pending orders and payments
- Reconciliation of all company orders to confirm the correctness of data
- Promptly responding to customer queries via ticketing system, emails, phone
- Liaising with colleagues or managers to find the best solutions to customers’ issues
- Identifying common problems and escalating them to management, along with possible suggestions for improvement, both in process and product, wherever possible
- Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions
- Previous experience in a Customer Support role
- Sound judgment and excellent problem-solving skills
- Practical experience with standard industry tools such as CRM and ticketing systems
- Native French / Spanish speaker, Fluent English –written and verbal - a must
- Proficiency in any additional language - a significant advantage
- Fintech/Hi-tech experience is preferred
- Impressive interpersonal and communication skills
- Strong computer skills
- Outstanding attention to detail, with an ability to spot numerical errors
- Highly organized with the ability to multitask and work under pressure
- Tech savvy and the ability to pick up new technology quickly
- We are humble, hungry, intelligent and collaborative
- Unlimited PTO and a flexible working environment
- We offer comprehensive medical benefits
- Home Office Setup
- Team-building off-sites and outings
Studies indicate that individuals from marginalized backgrounds, including women, often choose to apply for positions only when they fulfill all listed requirements. However, if you find that this role resonates with you even though you don't match every criterion, we strongly encourage you to get in touch with us. Our commitment to being an equal opportunity employer drives us to cultivate a workplace that celebrates diversity and inclusivity, embracing individuals from various backgrounds. Our hiring process prioritizes skills and abilities, and our wide-reaching outlook is something we take great pride in. Feel free to reach out!
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Clinic Secretary - OPAT and GI Clinic
Sunnybrook Health Sciences Centre,
Toronto, ON
5 hours ago
Summary of DutiesProvide and co-ordinate all clerical activities for clinics, such as booking client appointments, chart preparation for multiple servicesReceive email referrals from teams and organize and follow-upMonitor email and respond to patientsPerforms telephone and reception duties.Respond to incoming phone calls, direct inquiries to appropriate personnel/areaGreet patients on arrivalRegister patients and update patient informationSchedule appointments and prepare patient scheduleCoordinate diagnostic...
Director of Information Technology
Open Farm Pet,
Toronto, ON
1 day ago
About UsAt Open Farm we are transforming the way people feed their pets, with a focus on producing premium, healthy food and treats, all ethically sourced from farm-to-bowl. Headquartered in Toronto and with team members across the US, Open Farm is one of the fastest growing CPG companies in North America. We believe that the best foods are made with...
Product Coach
NTT DATA,
Toronto, ON
1 day ago
Company Overview:NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Product Coach to join our team in Plano, Texas (US-TX), United States (US).Job Description:How You'll Help Us:As Product Coach you will be responsible for...
