Deskside Support Analyst

About Compugen Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

Our Culture We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Key Responsibilities:

• Granting and revoking access for new hires and departures
• Maintaining security groups, distribution lists, and application access with Active Directory
• Supporting and troubleshooting system and user administration including shared drive printer access
• Addressing escalated service desk calls as on-site and L2 support across a variety of sites
• Supporting and resolving common applications including the Office Suite, O365, browsers, and Windows
• Documenting and reviewing processes for resolution of common and repeated incidents
• Installing and activating software within licensing parameters
• Assisting with moving computing hardware and associated reconfiguring
• Installation of new and used hardware units and components
• Troubleshooting problems, and performing diagnostics for hardware, software, and connectivity
• Performing hardware warranty and non-warranty repairs of desktops, notebooks, and printers
• Coordinating warranty/post-warranty repair of hardware and accessories
• Updating, escalating and closing of Tickets in various systems
• Maintaining customer supplied “Hot Spare” and parts inventory
• Executive communication and white glove service
• Able to work some overtime hours completing office moves or priority incidents as required
  
  
  

Skills & Qualifications:

• A Technical Diploma or University degree in Computer Science or related filed
• A+ Certification
• ITIL v3/v4 Certification is a plus
• Knowledge and familiarity of Intune
• Experience with ticketing tools (e.g, Cherwell, ServiceNow)
• Warranty authorizations for HP, Dell, IBM, Lenovo an asset
• Minimum of 3 years of End user support
• Strong Windows 10 OS knowledge
• Strong troubleshooting skills
• Strong knowledge of Active Directory and Azure AD
• Knowledge of PowerShell scripting policies
• Experience supporting Office Suite of products including O365
• Experience supporting users with remote support tools such as Logmein Rescue
• Excellent written and verbal communication skills
• A sense of urgency to complete tasks and assignments
• Ability to take direction and follow practices and procedures consistently and accurately
• Good time management skills
• Experience supporting and providing white glove experience to VIP's
• Excellent communication skills
• Ability to work independently as well as in a team environment
  
  
  

What Compugen Offers You:

• Exciting, fast-paced challenging work environment
• A culture where authenticity and diversity are valued
• Professional development
• Participation in Women in Technology Network
• Opportunities to give back to our local communities
• Collaborative supportive team members
• Remote work/hybrid work options
• Work/life flexibility
  
  
  

Equity Statement At Compugen, we're committed to diversity, equity and inclusion, actively recruiting from all groups. We provide accommodation upon request to all applicants during the recruitment process. At Compugen, we believe that everyone deserves a seat at the table. If you require an accommodation, our People & Culture representative will work with you to meet your needs.