Guest Ambassador

Job Title

Guest Ambassador - Part Time

Job Description Summary

Become one of the faces of Midtown with our new Ambassador program. Reporting directly to the Marketing Coordinator, the Ambassador will enthusiastically support the enhancement of the Guest experience by consistently engaging with customers, retail tenants, and various departments to ensure a positive experience for all shoppers. Ambassadors will also support on-site events and programs throughout the year and learn the behind-the-scenes operations of Midtown.

Job Description

MAIN OBJECTIVES:

• Provide assistance throughout the Shopping Centre as required to customers, tenants and our operations team to ensure an enjoyable shopping experience
• Tour Midtown with the purpose of actively looking to assist shoppers wherever possible, and to observe and report operational issues to key stakeholders
• Provide premium customer service by providing information, directions, support, and services to the shopping and travelling public
• Act as a liaison with retailers and office tower tenants through regular visits and communication
  
  

Responsibilities

• Demonstrate exceptional customer service to all shoppers and tenants by being knowledgeable about the property and its offerings
• Identify when a shopper may need assistance and assist wherever possible
• Regularly visit high traffic areas and identify operational deficiencies in cleaning, maintenance, hazards or other concerns, and report accordingly
• Respond to all inquiries with professionalism and knowledgeable information
• Assist shoppers in purchasing gift cards, through a variety of methods including on-line and kiosk
• Assist with various on-site promotions and events
• Support the marketing team by contributing ideas and content for the social media channels, e-newsletters and blogs
• Be knowledgeable about which retailers and brands are available at Midtown, as well as any special events and sales to best assist Midtown shoppers
• Report on frequent questions and make recommendations for future initiatives
• Daily reporting and other duties as assigned
  
  

Dress Code

• Uniform – A uniform will be provided that the employee is responsible for and must be worn during all shifts
  
  

Qualifications

• Minimum grade 12 Diploma or equivalent
• Willingness to learn
• Excellent customer service skills with a drive to go above and beyond, (one year experience in Customer Service an asset)
• Strong communication skills, multilingual skills a plus
• Ability to work in a “team” environment
• Must be able to work in a fast-paced environment, with multiple hours spent standing or walking.
• Must be enthusiastic and outgoing while maintaining a high level of professionalism
• Must be friendly, approachable, proactive and solution focused
• Open availability to work evenings, weekends and holidays, as required
  
  

Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to [email protected]. Please refer to the job title and job location when you contact us.

Cushman & Wakefield s’engage à respecter l’équité en matière d’emploi. Notre objectif est d’offrir un milieu de travail diversifié, inclusif et exempt d’obstacles. Si vous êtes une personne handicapée et que vous avez besoin de recevoir l’offre d’emploi dans un autre format ou d’accéder à toute autre mesure d’adaptation au cours du processus d’embauche, veuillez soumettre votre demande par courriel à [email protected]. Veuillez mentionner le titre de poste et le lieu de travail au moment de communiquer avec nous.

INCO: “Cushman & Wakefield”