Surveillance Supervisor

Position Summary

JOB DESCRIPTION

River Rock Casino Resort is recruiting for a qualified individual to fill the role of Surveillance Supervisor at our Richmond location. This position is responsible for the monitoring of all areas of the casino property and maintaining documentation. You will be working together with a team and will be required to write and generate reports.

Duties And Responsibilities For Our Surveillance Supervisor Will Include

• Monitoring Surveillance Operators; verifying timesheets; providing input for performance evaluations
• Monitoring, documenting and reporting violations regarding large cash/cash equivalent transactions, excluded and self-excluded guests and unauthorized access
• Maintaining logs; preparing daily reports; storing records securely for evidence purposes
• Monitoring, documenting and reporting on the condition of surveillance facilities and equipment; performing preventative maintenance on equipment as required
• Training new Team Members
• Communicating effectively with all appropriate operational departments
• Building strong working relationships with guests and employees
• Complying with licensing laws, health and safety and other statutory regulations
• Performing other duties as required
  
  

Successful Candidates Will Demonstrate The Following Qualifications

• High School Diploma
• Post-secondary education in criminology or a suitable combination of education and experience an asset
• Ability to exceed internal and external guest expectations through timely, effective and service oriented communication
• Minimum 2 years of surveillance or security experience; minimum 1 year of supervisory experience; gaming experience preferred
• Thorough knowledge of BCLC and Company policies and procedures
• Thorough knowledge of BCLC Anti-Money Laundering (AML)
• Proficient computer skills
• Proficiency with iTrak
• Background experience in Criminology an asset
• Ability to work in a team environment
• Goal Oriented
• The ability to successfully pass a criminal record and credit check through the Gaming Policy and Enforcement Branch (GPEB)
  
  

About Us

Who we are!

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn't your typical "corporate" job. We work hard and we have fun!
  
  

The only thing we don’t play games with…..is your career!

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment!