Customer Service Representative

Kaycan is a subsidiary of Saint-Gobain -- the world’s largest building materials company with a 350-year legacy of innovation and growth. Saint-Gobain group is leader in sustainable product development and environmental stewardship. We’re proud to that Saint-Gobain North America was recognized by Top Employers institute as one of the best workplaces in North America & Canada.

Kaycan has an exciting career opportunity for a Customer Service Representative based in Moncton to join our team. This is a great chance to join a Top Employer and contribute to our growth and success.

WHAT’S THE JOB?

Schedule: Monday to Friday
Status: Full Time, permanent, On-site

Responsibilities

This position is responsible for ensuring that all incoming customer/sales calls, in person orders and e-mails are serviced thoroughly and professionally, by following through on quoted delivery dates, pricing and resolving customer concerns at one of our busiest branches. You will work with a great branch team to deliver the following:

• Understand customer needs and advise best solutions for a positive customer experience
• Process customer orders with accuracy and efficiency in accordance with standard procedures including taking payments within the branch (customer facing)
• Address client inquiries regarding order status and complete order adjustments in a timely manner
• Verify pricing and availability of product with outside sales/customers. Adjust pricing for customers when necessary
• Liaise with head office and other branches within Ontario to solicit inventory to meet customers’ needs
• Updating, referencing and maintaining customer accounts in our inventory/CRM system
• Investigate and troubleshoot customer service issues and offer solutions to our customers to achieve their goals
• Directing customer leads to outside sales and creating new customer accounts for sales team
• Process and apply refunds/returns for customer accounts
• Enter orders for other branches in accordance with procedures for special materials and interbranch shipping
• Maintain customer data and update changes to existing accounts in the corporate database
• Address client inquiries regarding status of orders, payment, refunds, etc.
• Verify pricing and availability of product
• Forward customer leads and liaise with outside sales
• Expediting work orders
• Updating and referencing the company’s CRM system (Oracle)
• Supply and inform clients of pricing, credit terms as well as entering orders in system

Requirements

• Strong team player with excellent customer service skills and able to build and maintain lasting relationships with customers
• Proactive & Positive mindset to think like a customer, act like an owner, provide solutions and execute with impact
• 2+ years’ experience in a similar role dealing with customers in-person
• Exceptional verbal and written communication skills
• Strong problem identification and resolution skills
• Computer experience: Microsoft Office
• Excellent organizational skills and attention to detail
• Enjoys working in a fast-paced customer facing environment

Saint-Gobain is an inclusive and equal opportunity employer committed to providing reasonable accommodations throughout the recruitment process to applicants upon their request. This commitment is in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

What We Offer

• Great work culture with various events and activities geared towards employees and a strong safety culture
• Excellent healthcare benefits package
• Family Focus & Balance: Parental leave, paid time-off and Employee Assistance Program.
• Financial Security: Competitive RRSP plan
• Volunteer Day off: One paid day a year for volunteering with a registered charity.
• LiveWell Program: Rewards for living a healthy lifestyle.

Additional Information

• Job Type: Full-time, Permanent
• Pay: $47,500.00 per year
• Work Location: In person
• Flexible language requirement: French not required

Education & Experience

• Education: Secondary School (preferred)
• Experience: Customer service: 2 years (required)